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Jupiter

    Server Assistant - Jupiter, United States - Lessing's

    Lessing's
    Lessing's Jupiter, United States

    6 days ago

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    Description
    :


    JOB OVERVIEW
    Our Server Assistants provide friendly, courteous, and professional service for every guest visiting Love Street. The service must be remarkable while remaining quick and efficient.

    The perfect candidate will have a very high standard of personal appearance and demonstrate the ability to build loyalty within the venues at Love Street.

    Our Server Assistants are responsible for maintaining or exceeding all venue goals in regards to guest service, safety and sanitation, and cost control methods.


    ***Please apply on our Career page directly:

    Reports to:

    All Managers, with a dotted line to the Director of Operations


    AREAS OF RESPONSIBILITY
    The Guest
    Provide genuine, responsive service to create an exceptional dining experience for all of our guests
    Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems
    Provide guests the water selection chosen and maintain full glasses throughout their experience.
    Assist Service team in maintaining table cleanliness throughout the guest experience
    Assist in providing and refilling hot and cold beverages per guest request.
    Assist Food Runners in delivering items when support is needed
    The Property
    Demonstrate the ability to work independently and with a team to uphold brand standards
    Provide the highest quality dining experience, all while maintaining the overall appearance of the guest-facing areas of the restaurant.
    Follow all company guidelines and procedures including but not limited to safety and sanitation. Abide by proper cleaning and sanitation procedures, operate equipment in a safe and focused way, and complete any necessary reports while providing exceptional service to ensure a positive and lasting guest impression
    Adhere to all local, state, and federal health and civil code regulations.
    Execute various side work duties to prepare dining areas for guest service.
    Stock service supplies and alert management if any items are low or out of stock.
    Oversee all guest-facing areas in regards to debris inside and outside the venues
    Set and reset dining room tables as needed and directed by fellow team members and Managers in a fast, efficient way
    Maintain clean floors, furniture, and guest-facing areas before, during, and after guest arrival and departure.
    Maintain clean floors in all Culinary service areas
    Stock and restock service stations, including all silverware, linen, and glassware.
    Remove trash and soiled linen to appropriate receptacles in a timely fashion at determined times and/or as needed
    Maintain a clean guest and employee bathroom, checking every 15 minutes.
    The Bottom Line
    Observe all restaurant rules and Company policies
    Must abide by shift operating hours as scheduled and assigned by the Restaurant Manager, attending all scheduled employee meetings and offer suggestions for improvement
    Ensure every item is controlled and held correctly. All product follows FIFO regulations and is at the proper temperature controls.
    Always be guest facing to protect the restaurant from theft and accidents

    Delivering Remarkable Results
    Demonstrate the ability to listen to others' points of view and recognize and appreciate differences
    Properly handle, prepare, and transport restaurant products, ensuring safety practices are strictly adhered to
    Prioritize requests and guest activities and manage interruptions while maintaining full composure and delivering remarkable hospitality
    Utilize training resources and fellow team members to educate one's self and others about products used and their characteristics
    Know about offerings used throughout the restaurant venues and assist guests in finding complete meal solutions
    Exhibit organization and be highly detail-oriented
    Ability to prioritize efficiently and effectively
    Ability to follow through on deliverables and meet objectives and deadlines
    A LOVE of food, and all things seafood
    Ability to take the initiative and work independently
    Superior guest focus
    Be a goal-oriented team player
    Excellent time management
    Ability to perform in an intense, fast-paced environment
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