- Oversee the villa and butler operations within specialty suites, large villas, penthouses, and private gaming salons as well as other department functions including short and long term planning, and day-to-day operations.
- Manage the villa services team in the most efficient way, maximizing anticipatory service and/or revenue opportunities in order to surpass budgeted objectives.
- Able to build rapport with a variety of guests, initiates and engages in conversation with a professional and friendly manner, maintaining the highest level of confidentiality at all times.
- Oversee Human Resources responsibilities for the specifically assigned areas; create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction.
- Oversee staffing levels in conjugation with Centralized Scheduling in response to business demands, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents(FTEs) per department policy and CBA contracts.
- Ensuring quality hiring, training, and succession planning processes that encompass the company's commitment to diversity.
- Provide excellent service consistent with the property's service standards and brand attributes.
- Maintains extensive and complete knowledge of all liquor brands, wines, champagnes, and beers available to all guests from Caesars Palace menus.
- Inspects villas, suites, gaming salons and catering setups to ensure the highest level of guest satisfaction, and reports any issues to management.
- Responds to guest service interactions in a professional and timely manner, achieving positive resolutions.
- Monitors, documents, and notifies the Director of Luxury Hotel Operations of any problems that may impact or jeopardize the achievement of current future departmental objectives.
- Approve the employment and termination of employees within the division and is responsible for the coordination of on-the-job training programs through the department managers on a regular basis.
- Provide input and direction in the development of the departments' fiscal budget.
- Communicate effectively with Front Office, Housekeeping, Group Reservations, Casino Marketing, Facilities and Sales regarding group blocks and arrival/departure patterns.
- Perform all other job related duties as requested.
- At least 2 years of previous Front Desk, Food and Beverage, Villa or Gaming experience at a major hotel/casino resort complex.
- Ability to perform a myriad of duties with extreme care and attention to detail while working in a fast-paced and busy environment.
- Ability to maintain confidentiality of sensitive information.
- Working knowledge of organizational methods.
- Excellent customer service skills.
- Able to lead and mentor a team.
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Work varied shifts, including weekends and holidays.
- High school diploma or equivalent.
- Working knowledge of Microsoft Word, Excel, and Outlook.
- Able to effectively communicate in English, in both written and oral forms.
- Additional education at the college level associated with Hotel or Business Administration.
- At least 3 years of previous supervisory experience.
- Working knowledge of hotel Property Management System (LMS or Infor).
- Bilingual.
- Previous experience working in a similar large scale luxury resort operation.
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Luxury Hotel Operations Manager - Las Vegas, United States - Caesars Entertainment
Description
Job DescriptionJOB SUMMARY:
It is the primary responsibility of the Luxury Hotel Operations Manager to direct and ensure the smooth and efficient operation of the villa operations and butler services experience to all villas, suites, gaming salon and private event services within the company's strategic vision. The Manager oversees the strategic execution and will manage multiple tasks, set priorities, anticipate needs and proactively seek new ways to delight our VIP Guests. The Manager will be asked to create solutions to problems, and fulfill requests and challenges for our most valuable guests, celebrities, dignitaries and gamers selecting Caesars Palace as their ultimate luxury destination. All duties are to be performed in accordance with departmental and property policies, practices and procedures.
ESSENTIAL JOB FUNCTIONS:
Required:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment's employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
About Us
Help us roll out the red carpet at Caesars Palace This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.
The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
