- Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
- Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
- Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
- Presents a clean and professional appearance at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Performs other duties as assigned, requested or deemed necessary by management.
- Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
- Must know standard cash-handling procedures.
- Must be fluent in oral and written English.
- Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
- Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
- Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
- Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
- Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
- Continuous standing -during preparation, during service hours or during expediting.
- Must have moderate hearing to hear customers, supervisors, and communicate with other staff.
- Must have excellent vision to see that product is prepared appropriately.
- Must have moderate comprehension and literacy to read use records and all special requests.
- Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
- Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
- Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
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Server - C. Baldwin Hotel, Curio Collection by Hilton - Houston, United States - Sage Hospitality Group
Description
Why us?
Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist, and trailblazer. The property, in all ways,celebrates the trailblazing spirit of women in Texas.
This stunning 354-room hotel boasts 14,000 squarefeet of meeting space, a signature restaurant, Rosalie, ahidden speakeasy, alocal Grab and go concept, Good2GO, abundant green space.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence ineverything we do. We believe in enriching lives one experience at a time.More than a slogan, weempower our employees to make positive impacts on the communities in which we live and work.
Byproviding genuine service we build relationships with our guests and value for our shareholders, and wecreate unforgettable experiences.We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that itbreaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leadersdo. That's whywe welcome risk takers and creative spirits alike.
No matter your daily role, Sagerecognizes that your success is about more than the work you do-it's really about who you are, whichis why we invest in your personal and professional growth.
We hope youconsider joining usJob Overview
Under general supervision, provides prompt and courteous food service to restaurant customers.
Responsibilities
Qualifications
Education/Formal Training
High school education or equivalent.
Experience
Previous experience in similar position of 3 months or longer.
Knowledge/Skills
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Environment
Physically strenuous -prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.
ID: _ _
Position Type: _Regular Full-Time_
Property
: _C. Baldwin Houston_
Outlet: _Restaurant_
Category: _Restaurant Operations_
_Address_
: _400 Dallas Street_
_City_
: _Houston_
_State_
: _Texas_
EOE Protected Veterans/Disability
