Medical Support Assistant - Chicago, United States - Jesse Brown VA Medical Center

Description

Medical Support Assistant (Advanced) - Chicago, Illinois

Duties

The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

• Coordinates with the patient care team to review clinic appointment availability.
• Schedules new and established patient appointments.
• Tracks and facilitates completion of encounters and consults.
• Participates in team huddles and team meetings to manage and plan patient care.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Works with the team to reinforce the plan of care and selfhelp solutions and entering appropriate information into the electronic record.
• Monitoring preappointment requirements to assure readiness for patient visit/procedure (e.g., Xray, lab work).
• Manages electronic wait list to verify and validate accuracy and resolve issues.
• Participates and provides input in problem solving on operational issues or procedures in team meetings.
• Performs administrative follow up actions.
• Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluates patient information and clinic schedule lists to determine whether patient is vested.
• Gathers information and collects/compiles data to meet the needs of the service.
• Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
• Takes care of inventories, supplies, and office supplies.