Supervisor, Patient and Family Relations - Columbus
2 weeks ago

Job summary
The Supervisor, Patient and Family Relations is responsible for providing daily oversight and direction for the operation of all public space areas which support positive first impressions in the OSU Wexner Medical Center guest entrances as well as managing patient flow and guest activity in all waiting spaces, lobby spaces including Rhodes Hall, Doan Hall, Dodd Hall, 12th Ave, and Ross Heart Hospital and waiting spaces in surgery and procedural waiting areas and critical care waiting areas. This includes providing wayfinding services, patient information materials,and answering a wide range of questions and inquiries from our patients and guests.
This position will lead
and support a positive patient/guest experience
and will focus on developing the front-line team,
ensuring the team is providing personalized interactions that each patient expects.
Job description
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