Delivery Operation Specialist - San Jose, United States - HungryPanda

Description

Job Description

关于熊猫外卖

熊猫外卖是海外领先的本地生活平台,总部位于伦敦,业务涵盖在线外卖、新零售、即时配送和餐饮供应链等服务,目前业务服务已经覆盖英国、法国、意大利、新西兰、澳大利亚及美国等国家,横跨四大洲,遍及60多个主要城市,累计注册用户超三百五十万人。

About HungryPanda

Headquartered in London, the UK, HungryPanda is a specialist food delivery platform to providing authentic Chinese food and groceries to Chinese compatriots and students abroad since its establishment in 2017.

我们的团队

我们是一群美食爱好者,我们渴望探索新的机遇,并热衷于为我们的生态系统中的每个人创造价值,就像我们要为客户提供优质正宗的中华美食一样。我们是一家年轻,创新,热情,和专业的公司,我们注重效率也拥抱革新。成功绝非只靠一个人的努力,团队意识是我们秉持的企业奥义,我们尊重彼此、乐于聆听、共同分享。每一份努力都将创造价值,我们用心工作,但也不忘尽情玩乐。

Our People

Above all we are food lovers, curious to explore new opportunities, as passionate about creating value for every stakeholder in our ecosystem as we are about delivering our customers quality authentic oriental food. We are a young company, innovative and enthusiastic, creative and professional, supporting our team members to work efficiently rather than long hours. We value everyone's opinion and encourage open-mindedness and sharing within the team. We work hard, play hard, and – of course – keep our workforce fed and happy

加入我们,一起将中国美食推向全球Join us,*now*

你的目标

• 负责配送团队的管理,包括配送员招募、软件使用指导、配送过程监控、服务费结算等
• 根据数据提高配送团队工作效率,持续提升客户(最终用户)满意度
• 对当地对配送效率,配送成本,履约率,骑手物料覆盖率 等指标负责
• 保证地区运力充足,及时处理各类突发情况

我们希望你

• 具备一定管理能力,应变能力和沟通协调能力
• 良好的判断和执行能力和处理突发紧急情况的能力
• 认真负责,能够承受工作压力
• 中英文流利

Job Responsibilities:

Main Objective: Manage independent contract drivers and design incentive schemes to drive delivery efficiency to increase customer satisfaction.

• Responsible for the management of the independent contractors, including EHS checking and guidance.
• Improve the work efficiency of the delivery driver team based on data and continuously improve customer (end-user) satisfaction
• Handle various kinds of delivery emergencies in a timely manner
• Liaising with Marketing, and business development to align strategies aimed at increasing customer satisfaction and revenue.

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