Field Engineer - Chantilly, United States - Sparks Group

Description

Sparks Group has partnered with an IT Services and Consulting firm to find a 6 month Contract to Hire Field Engineer for their clients in the DMV area.

The organization was founded as a cyber security firm with expertise in Intrusion Detection/Prevention systems and experience in building the most secure networks in the DC Metro area.

Location:
Chantilly, VA (2 to 3 days at HQ or client site – DC, VA, or MD)


Job Description:
Provide timely and accurate technical support to users, resolving software, hardware, and network issues
Utilize support and automation tools efficiently to troubleshoot and resolve issues, guiding users through troubleshooting steps
Offer onsite support to customers in the DC-MD-VA region, scheduling and executing appointments as needed
Diagnose reported issues, ensuring adherence to SLAs and maintaining customer satisfaction by coordinating with vendor resources
Maintain detailed records of interactions and technical issues and create knowledgebase articles for streamlined issue resolution
Cultivate professional relationships with clients, regularly communicating to identify and resolve technical and non-technical issues
Deliver basic training to users to enhance their technological efficiency and productivity
Provide exemplary customer service with a professional and polite demeanor
Act as a Subject Matter Expert (SME) and proactively monitor systems, networks, and server performance to address potential issues
Adhere to IT policies, procedures, and security protocols to ensure data protection and compliance


Qualifications:
Proven experience in IT support and troubleshooting for operating and networking systems
Strong problem-solving skills and logical troubleshooting approach
Experience with Intune, Entra-ID, email migrations, AD, GPO, and basic networking
Familiarity with RMM, MDM, and ticketing systems preferred
Great communication skills, with the ability to convey technical concepts to non-technical users
Customer-focused attitude with a desire to assist users professionally
Ability to thrive in a fast-paced environment, prioritize tasks, and meet deadlines
Willingness to learn and adapt to new technologies and processes

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