FT Customer Support Specialist - North Brunswick Township - AIA Contract Documents

    AIA Contract Documents
    AIA Contract Documents North Brunswick Township

    4 days ago

    $1,501,200 (USD) per year
    Description

    FT Customer Support Specialist

    We are seeking a highly skilled and experienced Customer Support Specialist to join our team at AIA Contract Documents.

    About the Role:

    • We provide medical, dental, and vision benefits, as well as a 401k match to ensure your overall wellbeing.

    You will be responsible for responding to customer inquiries via phone, email, chat, and social media in a timely and professional manner. We use Zendesk (or other customer support software) to manage and track customer interactions, ensuring all requests are handled promptly.

    1. Maintain a high level of product knowledge to assist customers with questions and concerns;
    2. Collaborate with other departments to ensure customer issues are resolved efficiently;

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