Troop Support Coordinator - Dallas, United States - Girl Scouts of Northeast Texas

Description

Job Details

Job Location
JoAnn Fogg - Dallas, TX

Position Type
Full Time

Job Category
Nonprofit - Social Services

Description

Troop Support Coordinator

This is a full-time, non-exempt position based out of our offices in North Dallas.

JOB SUMMARY:

The Troop Support Coordinator is responsible for maintaining customer focus in order to provide excellent service to volunteers, parents and girls in Girl Scout troops, supporting troop leaders and providing guidance especially through their first year of participation and crucial bridging years. This role executes strategic retention initiatives and works in partnership with staff and volunteers to achieve results. The Troop Support Coordinator builds relationships with volunteers to empower, equip, and support them to reach more girls in more ways with greater impact. Minimal travel is required to surrounding areas.

ESSENTIAL FUNCTIONS:

• Coaches, guides, and builds relationships with assigned troop leaders, identifying those with potential for success as volunteers at the service unit and council levels. Guides troop leaders to effectively deliver the Girl Scout Leadership Experience. Elevates volunteer experiences and needs to inform council-wide strategies to continuously enhance volunteer support.
• Collaborates with cross functional-membership team to implement and tailor annual campaigns and achieve overall membership health in designated geographic areas. Maintains specific focus on troop leader retention and girl retention goals, especially following the first year of membership.
• Manages assigned area budget for purposes of volunteer engagement and recognition.
• Proactively communicates with troop leaders to ensure they are supporting their local community of Girl Scouts.
• Acts as first point of contact for inquiries from troop volunteers; serves as liaison between these volunteers and GSNETX.
• Ensures smooth transition of new leaders/ troops as transitioned from the membership placement team or other pathways . Executes support plan specifically developed for new leader support.
• Implements troop recovery efforts to prevent disbanded troops and retain members, including outreach to existing volunteers, engagement of potential volunteers, and ongoing experience ideas and support to girl members.
• Stays informed on available opportunities for troops, including volunteer training, the National Program Portfolio and Volunteer Toolkit, program opportunities, and the GSNETX product programs.
• Represents team as a subject matter expert in designated area(s), collaborating with and across other GSNETX teams as necessary.
• Responds in a prompt and efficient manner to incoming requests, leveraging technology and customer relationship management system (CRM) for communication tracking. Provide superb internal and external customer service and support to meet or exceed GSNETX organizational goals.
• Guides volunteers to adhere to GSNETX Volunteer Policies & Procedures. Encourage volunteers to resolve conflict, escalating through GSNETX volunteer relations processes, as necessary.
• Ensures the integrity of membership data entered into membership system, including but not limited to troop information updates, troop status, membership registration, and troop financial reports.
• Collaborates with supervisor to prioritize and determine responsibilities in order to make the highest impact.

OTHER:

• Must be able to travel within established geographic areas and council service centers, as necessary.
• Must have reliable transportation, hold a valid drivers' license and meet GSNETX driving record & automobile insurance requirements.
• Performs other duties, as assigned.

CORE COMPETENCIES:

• Achieves Results
• Customer Focus
• Planning and Organizing
• Communication
• Collaboration and Teamwork

Qualifications

JOB QUALIFICATIONS-Knowledge, Skills & Abilities (KSA's)

• Bachelor's degree in Communications, Marketing or related field preferred.
• Excellent verbal and written communication skills.
• Minimum (1-2) years applicable administrative, project management experience, or equivalent combination of education and practical work experience.
• Experience with a volunteer workforce is a plus+.
• Experience with a Salesforce is a plus+.
• Ability to communicate effectively with all different audiences, including girls, parents, volunteers, and GSNETX team members.
• Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, the volunteers served by this council, and others with whom this job puts them in contact.
• Willingness to work a flexible schedule including evenings and weekends.
• Adheres to the GSNETX's equal opportunity and non-discrimination policies, which ensure that there will be no discrimination on the basis of race, color, ethnicity, sex, creed, national origin, socioeconomic status, disability, or age.
• Upon employment, employee must register as an adult member in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, before and after hours, and on weekends, when required.
• Must complete and pass a criminal background check.
• Must have reliable transportation, hold a valid drivers' license and meet GSNETX driving record & automobile insurance requirements.
• Must be able to travel within established geographic areas and council service centers, as necessary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to speak or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl, work in an office environment, work in a seated position, and work with computers.

The employee must be able to drive and have a valid driver's license. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

CERTIFICATIONS/LICENSES:

None required.