Mortgage Servicing Customer Care Representative - Lowell
2 weeks ago

Job summary
The Mortgage Servicing Customer Care Representative answers many customer service calls and assists customers with other requests and needs.Responsibilities
- Answer internal and external calls and work calls from the message center and respond to customer requests within established timelines.
- Verify caller identity through the authentication procedures set forth by federal and state regulations.
- FOLLOW escalation procedures to address customer concerns.
Job description
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