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    Server - Arboretum - Austin, United States - Juliet Italian Kitchen

    Juliet Italian Kitchen
    Juliet Italian Kitchen Austin, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionTitle: SERVER - Arboretum
    Reports to: Restaurant Manager

    Summary of Position:


    Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each servers primary objective is to show our guests such a marvelous time, they will want to return again and again.

    Duties & Responsibilities:
    • Welcome and greet guests. Make all our guests feel comfortable and let them know youre there to personally take care of them.
    • Inform guests of specials and menu changes.
    • Make recommendations you genuinely feel your guests will enjoy.
    • Answer questions about our food, beverages and other restaurant functions and services.
    • Be able to make wine suggestions to go with food orders.
    • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
    • Deliver food and beverages from kitchen and bar to guests in a timely matter.
    • Perform side work at the start and end of each shift as required by service station assignment.
    • Maintain clean service areas.
    • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
    • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
    • Be ready and willing to assist fellow servers as situations arise.
    • Be ready and willing to assist busperson with clearing and resetting tables.
    • Thank guests for their visit and invite them to return.
    • Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

    Qualifications:


    Minimum Qualifications:
    • Communication skills that demonstrate friendliness and talking ease adequate to directly serve and interact with customers.
    • TABC certification.
    • Food Handler certification.
    • General knowledge of bar drink recipes and enthusiasm for craft.
    • Quality customer service skills.
    • Minimum 2 years experience in restaurant front of house staff.
    • Ability to work closely with other staff, at a consistently fast pace, while performing a variety of time constraint tasks.
    • Requires good memory to avoid confusing customers orders and to recall faces, names, and preferences of frequent patrons.
    • Basic POS skills to place orders and generate customers bills.

    Physical Effort:
    • Stands and walks behind the bar for the duration of the shift.
    • Lifts and carries up to 25 pounds to stock the bar.
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