Delaware Clinical Research Unit Administrative Assistant - Minneapolis, United States - University of Minnesota

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    Regular, Full or Part time
    Apply for JobJob ID360906
    LocationTwin Cities
    Job FamilyLR-Clerical
    Full/Part TimeFull-Time
    Job Code1811
    Employee ClassAFSCME Unit 6 - Clerical
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    About the Job


    Clinic Operations- 50%
    -The Delaware Clinical Research Unit (DCRU) administrative assistant serves as the first point of contact for study participants, visitors and researchers.
    - Ensure consistent coverage for the DCRU reception desk during business hours.
    - Greet research participants and staff, and create a welcoming and professional atmosphere at the Delaware Clinical Research Unit (DCRU).
    - Notify study coordinators and DCRU research staff when visitors have arrived.
    - Support the daily workflow for DCRU research staff.
    - Communicate effectively with DCRU staff, study coordinators, researchers, visitors and study participants.
    - Assist in parking arrangements for study participants and contract holders.
    -In collaboration with the 717 Clinic Coordinator review and approve incoming clinical studies through the CTR portal.
    -Maintain adequate stock of PPE, cleaning supplies, and other lab/medical supplies based off of the general needs for studies.
    -Monitor equipment and coordinate yearly maintenance and certifications as well as one-off repairs.
    -Clean and organize study rooms, supply room, reception area, processing lab and break rooms.
    -In collaboration with the 717 Clinic Coordinator work with facilities management to maintain facility uptime by identifying and placing work orders for the clinic.
    -Coordinate weekly deliveries of linens and dry ice for the lab. Monitor amounts delivered and adjust appropriately according to the shifts in demand/ study volume.

    Administrative & Logistics-50%
    - Schedule subject visits in the scheduling system.
    - Provide scheduling system training to study staff as needed.
    - Answer and triage phone calls & emails.
    - Create and administer clinic disruption messaging to ensure limited disturbance and to advocate on behalf of the research community and DCRU users.
    - Assist in the collection of subject satisfaction data.
    - Use web-based scheduling system to print daily parking passes for study participants.
    - Receive mail, deliveries and courier pick-ups for the DCRU
    - Schedule meetings and obtain rooms as requested.
    - Update and maintain accuracy of visits in the scheduling system.
    - Attend and participate in staff meetings, subcommittees, focus groups and trainings.
    - Enter research data into electronic databases.
    - In collaboration with the 717 Clinic Coordinator, maintain financial integrity by analyzing invoices for accuracy and work with portal admins to reconcile any financial discrepancies.
    - Perform semi-annual audits of studies in the portal to ensure accurate records of current studies.
    - Perform special projects as requested.
    - Perform miscellaneous administrative duties and projects for the 717 Clinic Coordinator & RFSS team.

    - Demonstrate a high level of professionalism.
    - Provide excellent customer service.
    - Identify projects that need to be completed during down time.
    - Adhere to RFSS dress code for clinical setting.
    - Maintain and update CTR scheduling system for assigned worksite.
    - Demonstrate commitment to a Quality Culture and Continuous Improvement.
    - Regular attendance is an essential qualification for this position
    - This position may be designated as essential

    The employer reserves the right to change or assign other duties to this position.


    - High School Diploma/GED AND one (1) year of related office and administrative experience
    - Experience with Microsoft Office software and electronic calendars
    - Strong customer service skills
    - Experience with electronic calendars

    - Experience with data entry
    - Experience prioritizing between competing deadlines, tasks, and projects
    - Experience scheduling patient visits
    - Experience in a clinical research setting
    - Experience in a health care setting

    **Successful completion of a background check is required for this position


    Working at the University

    At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

    The University also offers a comprehensive benefits package that includes:

    • Competitive wages, paid holidays, and generous time off
    • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
    • Low-cost medical, dental, and pharmacy plans
    • Healthcare and dependent care flexible spending accounts
    • University HSA contributions
    • Disability and employer-paid life insurance
    • Employee wellbeing program
    • Excellent retirement plans with employer contribution
    • Public Service Loan Forgiveness (PSLF) opportunity
    • Financial counseling services
    • Employee Assistance Program with eight sessions of counseling at no cost

    Please visit the Office of Human Resources website for more information regarding benefits.

    How To Apply

    Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

    Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

    To request an accommodation during the application process, please e-mail or call


    The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

    The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U:

    Employment Requirements

    Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

    About the U of M

    The University of Minnesota, Twin Cities (UMTC)

    The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

    At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).

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