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    Information Technology Support Specialist - Miami, United States - Planet Technology

    Planet Technology
    Planet Technology Miami, United States

    3 weeks ago

    Default job background
    Description

    Onsite in Miami

    4 months plus

    duration

    IT Support Specialist

    Coordinate setup, maintain, and track all technology equipment on the campus. Manage asset disposition of old equipment. Assist in troubleshooting Tier I and Tier II issues and notification of enterprise problems at the Arlington campus.

    Help oversee campus technology including Internet, phone, digital signs, etc.

    Support all AV troubleshooting to include videoconferencing and audioconferencing room systems, projectors, digital screens, and other related equipment.

    Manage Husky ID Card machine, updates, and equipment upgrades.

    Manage employee and student (Papercut) printers on campus, warranties, updates, upgrades, and supplies, including leased MFDs.

    Thoroughly document all work completed into the appropriate call-tracking and incident management systems. Documentation includes a clearly defined description of the problem, complete troubleshooting steps, customer communications, equipment asset information and a complete description of the resolution.

    Partner with central ITS groups and acts as a subject matter expert for the Service Desk.

    Provide on-site warranty evaluation and repairs on owned equipment. Update Knowledge base as needed for new issues, new technologies and equipment plus fixes to support both technicians and self- service.

    Perform system maintenance and updates as appropriate.

    Provide faculty and staff with 1st and 2nd technology and telecommunications support, which includes: troubleshooting operating systems, applications, and network issues, answering questions regarding application use, and the installation of software.

    Provide support for global campus faculty/staff requests via email, Teams, or phone

    Setup, maintain, and track all faculty/staff technology on the Arlington campus, including computers, cellphones, iPads, printers and other.

    Image/reimage all campus computers, install updates and software.

    Advise faculty and staff on best practices, policies, and process improvement.

    Develop and nurture relationships with faculty and staff to encourage technology use.

    Champion and train on new regional IT systems

    Overall Classroom support including assisting faculty and students with accessing applications wired and wireless networks.

    Setup of classroom technology and configuration for courses as well as special events.

    Document all issues addressed and follow all appropriate procedures established by Regional Campus ITS to provide ongoing feedback on all issues.

    Maintain all classrooms in working order and support streaming applications and events in all spaces

    Technology evaluation, consultation, project participation, and implementation. This entails project roll out including documentation, self-service, Service Desk, troubleshooting, analyzing initial feedback, and proactively analyzing effect of implementation on user community and environment from the Customer Services perspective.

    Initiate cross-departmental communication concerning current and future technology use, encourage exploration of technology options.

    Participate in planning and execution of support for special events.

    Train customers to operate and integrate technology equipment.

    Analyze new technologies and provide recommendations for further analysis and impact. .

    Must Haves:

    Bachelor's degree in Computer Science or a related area

    4+ years of experience

    Experience supporting connectivity, AV, personal computers, OS X and Windows desktops and laptops in an enterprise environment.

    Experience with support software such as SharePoint, and Microsoft Outlook and other Microsoft applications as well as a portfolio of software applications for both personal productivity and collaboration.

    ITIL, Mac, and Microsoft product certifications are a plus.

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