- Engage with client stakeholders - application owners, security officers, business owners and others – on their target state capabilities and how ICAM solutions can help with that
- Drive the intake management process for those stakeholders, making sure application migration and other technical improvements run smooth and predictable
- Create and improve intake management processes and artifacts, including application owner questionnaires, business cases, security documentation, demos and roadmaps
- Foster positive relationships with our customers as their primary point of contact, and deliver continuous program performance feedback to internal and external stakeholders
- Manage a technical team consisting of (Microsoft Azure Active Directory) engineers, integration testers and service desk specialists
- Address customer issues with speed and efficiency
- Prepare reports, dashboards and other artifacts on program performance
- Set goals and plan quarterly assessments to find areas for improvement in customer engagement
- Handle any inquiries from clients and direct them to the proper resource for additional in-depth information.
- Offer suggestions and direction on how to enhance client engagement and create enduring partnerships.
- Ability to build and run user surveys
- Develop user communications changes and new upcoming features
- Organize user training for new products eg. SailPoint
- Outstanding level of organization and attention to detail is required, effectively serve multiple internal and external stakeholders at the same time, ensuring all meet their objectives.
- Proven experience as an Engagement Manager, including managing a team of 5 to 10 people
- Project management experience
- Background in sales and/or customer service is a plus
- Proficient in MS Office and Agile project management software
- Strong customer-oriented approach
- Excellent verbal and written communication abilities
- Problem-solving aptitude
- US citizenship required
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Client Engagement Manager - McLean, United States - Easy Dynamics
Description
Job Description
Job DescriptionWe are looking for a Client Engagement Manager to build positive relationships with federal agency clients and other stakeholder. You'll be the assigned clients' first point of contact, onboarding new users to our Identity, Credential & Access Management (ICAM) solutions, driving customer satisfaction and continuously improving our processes.
To succeed in this role, you'll need to communicate well and multi-task under tight deadlines. Experience with operating in political and multi-stakeholder environments is an asset in this position. If you're a team player and a problem-solver, we'd like to meet you.
Responsibilities:
Qualifications:
ABOUT EASY DYNAMICS
Easy Dynamics Corporation is a leading 8a and Woman-Owned Small Business (WOSB) technology services provider with a core focus in Cybersecurity, Cloud Computing, and Information Sharing. We are builders, problem solvers, and trusted advisors who bring well-architected solutions and management consulting to our clients to align them with the best practices their missions demand. As industry leaders, we are committed to delivering unparalleled quality and service in all aspects of our organization and providing our customers with outstanding technical excellence and the business acumen to advise them on both tactical and strategic initiatives. Easy Dynamics' culture is best described as "East Coast address, West Coast attitude." We offer a flexible, laid-back atmosphere with a strong focus on maintaining a collaborative team environment. Our employees always come first, and we are active in ensuring their personal and professional growth. To learn more about our company culture and our excellent benefits package, please visit our careers page.
Easy Dynamics is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws.
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