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    • Field Service Engineer - San Francisco - Legrand

    Legrand
    Legrand San Francisco

    1 week ago

    Default job background
    Description

    **Senior Field Service Engineer Job Description**

    At a Glance

    Legrand is seeking a highly skilled Senior Field Service Engineer to join the WattStopper Team in the Bay Area, California. This role involves providing factory representation in the field for the technical support of our lighting control products. You will set up systems and train end users on system operations.

    The ideal candidate will have excellent technical expertise and strong communication skills to provide superior field technical support for all control components. They will also be responsible for troubleshooting and servicing all of our products, working closely with Engineering, Quality, and Sales to resolve product issues and fulfill customer needs.

    This position requires the ability to work independently and as part of a team, with strong problem-solving skills and attention to detail. The successful candidate will be an effective listener and able to communicate effectively across all levels of the organization.

    Key Responsibilities:

    • Review project documentation and specifications for implementation of control scheme including sequence of operation and functionality of local Room controllers, Segment controllers, and all gateway components such as BACnet/MSTP and BacNet/IP.
    • Commission and provide superior field technical support for all control components to ensure proper functionality per Project Management design and specifications.
    • Provide support for BMS integration issues as needed.
    • Act as subject matter expert including mentoring and training others; provide support to internal teams.
    • Network with regional sales staff fostering relationships and goodwill.
    • Network with integration technicians, building owners, building managers, and contractors to address any technical issues with lighting control integration and function.
    • Utilize WS and other non-standard software tools and applications for the purpose of control sequence implementation and assurance.
    • Update and markup control-related design drawings and support documentation for use in compiling owner documentation.
    • Interface with Engineering team on unresolved, pending control-related issues in the field; provide technical expertise to resolve issues.
    • Network with Project Manager and Engineering team on possible product improvements.
    • Assist in the development of DLM and BAcNet controls related training materials.
    • Conduct control training sessions in both classroom and job site settings for both internal and external customers.
    • Perform other similar and related duties as required.

    Qualifications:

    • Bachelor's degree in engineering or a related technical or scientific program.
    • 6-8 years of experience with electrical controls.
    • Strong networking experience with routers, HUBS, LAN lines, etc.
    • Integration knowledge of BACnet and TCP/IP devices.
    • Excellent organizational and time management skills.
    • Ability to handle multiple priorities and details.
    • Strong customer service orientation.
    • Proficient with computer and networking skills, word processing, spreadsheet, and presentation software.
    • Ability to use internet and web-based resources efficiently.
    • Strong analytical skills and trend identification.
    • Excellent verbal and written communication skills.

    Travel Requirements: 25-80%

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