IT/Tech Support Specialist - Kahului, United States - Southern Airways Corporation

    Southern Airways Corporation
    Southern Airways Corporation Kahului, United States

    1 month ago

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    Description
    Responsibilities and Duties: Facilities IT Support, Help Desk, SaaS,

    Full-Time or Part-Time, $17-$20 per hr.
    • Act as part of an existing support team to assist with questions and issues for our internal tools, third-party products, and IT infrastructure, including troubleshooting hardware/software issues and errors.
    • Ability to support users remotely via TeamViewer, AnyDesk, or other similar software.
    • Work with internal teams, support desk, and developers to understand requirements for internal products and propose solutions.
    • Participate in the development, implementation, and maintenance of Southern's internally-developed tools, some of which integrate with third-party APIs and software to fit our business processes.
    • Take part in the maintenance of licensed third-party products, including our airline reservations system and airline departure control system.
    • Other duties, as required, to ensure that our daily operations are smooth and successful.
    Location/Hours - Full Time or Part-time 20-30 hrs. per week
    • Eastern/Central Time applicants preferred: 5:00 am EST start, 8-hour shifts, times may vary.
    • Weekdays, weekends, holidays are mandatory
    • Work largely remote from home/virtual with occasional travel required for onsite troubleshooting and facilities setup/management
    • Must have a quiet room/office to work from.
    • Must have adequate internet to power supplied equipment.
    Knowledge, skills, and experience:
    • Prior airline experience, in any role, is a plus
    • Prior IT support experience
    • On-site wiring, facilities IT buildout experience
    • Experience working with third-party SOAP, REST APIs. OpenTravel and/or NDC APIs are a bonus
    • Some programming experience with PHP, Python, HTML/CSS/JS, or other languages
    • Familiarity with PHP/Laravel is a plus
    • Familiarity with an RDBMS and SQL preferred, such as MySQL or MSSQL
    • Problem-solving skills and attention to detail
    • Ability to multi-task in a fast-paced environment