Affiliate Provisioning Coordinator - San Francisco, United States - University of California

Description

Affiliate Provisioning Coordinator

UCSF Prima Clinics

Full Time

78137BR

Job Summary

Applies acquired skills and professional clinical application concepts for small to medium-sized projects of moderate scope. Operates independently within a defined scope of responsibilities.

The Affiliate Provisioning Coordinator functions as the primary support contact and coordinator in affiliate provisioning and is a key role in supporting access to UCSF applications for all UCSF affiliate clinics.

They work under the direction of the Affiliate Network Administrative Director and will integrate closely with UCSF Health IT, Core Information Technology, support teams, and operations from various stakeholders at UCSF and its clinical affiliates.

They coordinate the resolution of access issues that arise during the provisioning process.

Key operational activities include primary responsibility to understand policies, procedures and constraints of the clinical or business operations supported by provisioning.

In-depth and precise investigation and documentation of operational specifications and various application maintenance functionality is required. Key technical activities include the analysis of new workflows to determine how current workflows should be modified, building and involves planning databases, including schema

definition, structure, documentation, long-range requirements, data security, operational guidelines and protection and tables, and conducting system testing and build validation.

The Affiliate Provisioning The coordinator plans databases, develops and documents internal procedures, and establishes change control processes for the workflow.

This position also ensures the accuracy and completeness of data in master files and various support tools. May establish database management systems, standards, guidelines, and quality assurance for database deliverables. This does not include technologies that are typically deemed desktop-centric (i.e., Access, Filemaker Pro, etc.).

The Affiliate Provisioning Coordinator also develops user training aids and trains end users in workflow and use of the process.

They function as the primary contact to troubleshoot problems and questions from end-users during training, go-live, stabilization, and ongoing support.

Successful candidates are skilled communicators who make decisions independently and in collaboration with others up and down the project structure.

Attention to detail is a critical skill for this position. Successful candidates enjoy helping other users to learn and adapt to the use of the process.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search

Please note:

An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

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Department Description

The Affiliate Network (Prima Clinics) provides operational support to community affiliates.

Required Qualifications

Three years of relevant experience
Working knowledge of clinical applications systems and functions, including development, implementation, user support, maintenance, and system testing and evaluation.

Working knowledge of departmental systems and procedures for documentation and reporting, with the ability to perform tests, and to analyze, and interpret relevant data.

High-functioning team skills, including active listening, rapport building, receiving and delegating work assignments, and escalating and resolving problems with a proven ability to influence/persuade all levels of stakeholders
Academic Medical Center Experience
Proficient in MS Office Suite of products

Demonstrated problem-solving skills, with the ability to quickly diagnose problems and develop multiple options for effective and timely resolution of issues and problems.

Demonstrated interpersonal and customer service skills to collaborate productively on a team and to provide training and support to clinical providers and staff.

Detail-oriented, with demonstrated organizational skills and the ability to manage time efficiently, prioritize tasks, set schedules, and complete projects in a timely and cost-effective manner.

Demonstrated skills in written and verbal communications, with the ability to convey technical information to clinical users in a clear and concise manner.

Preferred Qualifications

Bachelor's degree in health care information technology, computer science, or related area, and / or equivalent combination of experience / training.

Strong working knowledge of Epic
Expert Smartsheet, DocuSign skills
Experience using Hitachi, UC Learning System, IT ServiceNow, Allscripts, ECHO

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S.

News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere.

In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents.

We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce.

We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.

Additional information about UCSF is available at

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

008795 CLIN APPLICATIONS PROFL 2

Job Category

Clinical Systems / IT Professionals

Bargaining Unit

9- Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Flexible (combination of onsite and remote work), Parnassus Heights (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Mon- Fri 8-5

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