Bilingual Customer Support Specialist - Dallas, United States - Professional Datasolutions Inc

Description

Location:
US Remote, Dallas, TX preferred

Employee Level:
Individual Contributor

Career Level:
Entry to Mid-Level

What You Need:1-2 years of experience in a helpdesk/call center environmentHigh school diploma/GEDHighest sense of integrity and discretionAbility to remain professional and courteous with customers at all timesExcellent written and verbal communication skillsAbility to build relationships and strong alliances across the organizationWillingness to learn every day, do it fast and use knowledge appropriatelyAbility to work independently and in a team environmentIndividual should be technically literate and possess analytical thinking skillsThe employee must have the ability to work various shifts should the business need ariseProficiency with MS Office and good typing skillsSolid organization and work prioritization skillsExperience working with Salesforce is a plusSchedule will vary based on client needs.

Must be fully bilingual (English/Spanish)

About the Job:
The Customer Support Specialist will be primarily responsible for providing support to our members.

The mission for Customer Support Specialist is to help to members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency.

The person in this role will be utilizing their deep knowledge of our clients payment and loyalty programs and collaborating with many teams internally.

The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.

What Youll Do:

Monitor email queue and handle member inquiries and questionsMaintain a high level of professionalism with members and work to establish a positive rapport with every personFollow up to member inquiries by taking specific action in a timely mannerImpact the companys bottom line by problem solving and turning frustrated customers into long term membersWork on special short-term projects to offer customized support for new programsWork with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policiesWork with confidential customer information and demonstrate highest levels of integrityThrive as a team player in a fast-paced, high-energy, change-oriented environmentTrack and report to the management on systemic issues and provide insight on trendsParticipate in additional training courses when neededOther duties as assignedWhy PDI Technologies?PDI Technologies, Inc.

resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem.

By Connecting Convenience across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.

We offer:

Comprehensive benefits package including health, dental, and vision coverage effective immediatelyFully flexible remote work environmentMatching Group Retirement Savings PlanPTO effective immediatelyQuarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.

Strong culture that values authenticity, trust, curiosity, and diversity of thoughtOur Commitment to Diversity, Inclusion & BelongingAt PDI Technologies, diversity is embraced.

We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer.

We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

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