Desktop Support Specialist/FT/Nashua - Triangle Credit Union

Description

Job Description

Job DescriptionEssential Functions & Responsibilities:

• Provide level 1 and II response for users requiring assistance with Information Technology (IT) issues. Perform basic support for core systems and ancillary programs. Travel to branches to fulfill IT tickets and tasks. Participate on-call coverage support.
• Maintain and administer software and hardware inventory program, support IT team on IT related projects. Update process documentation and update IT documentation as needed.
• Support and maintain user's accounts including password resets, user rights, permissions, and systems group. Provide support on business applications and deploy PC systems and their peripherals across the business units. Act as a central point of contact in IT for employees who encounter computer or network related issues.
• Assist SVP of IT with the administrative portion of the Vendor Management program and Enterprise Risk Management (REM)program.
• Performs other related duties, as assigned.

Knowledge and Skills:

Experience:
One year to three years of similar or related experience.

Education:
(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by industry professionals, or (4) job-specific skills acquired through an apprenticeship program.

Interpersonal Skills:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.

Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills:
Diagnostic and maintenance abilities with PC hardware, software, and Local Area Network. Able to write reports and document procedures.


Physical Requirements:

Work Environment:
Onsite and remote hybrid wfh


Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.