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    Fire Service Technician - Madison, United States - Johnson Controls

    Johnson Controls
    Johnson Controls Madison, United States

    2 weeks ago

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    Description

    Candidates must live in or be open to relocating to Madison, Wisconsin.


    Explore your potential with the team at Johnson Controls


    As a leader worldwide in smart, healthy, and sustainable buildings, our goal is to rethink the efficiency of buildings to benefit individuals, locations, and the environment. Be part of our successful team and lead the path towards a promising future. With our broad presence in various industries globally, our teams are uniquely positioned to support and empower you. You will be able to enhance your skills through significant projects and learning opportunities. We aim to offer our team members an experience centered on promoting their physical, financial, and emotional well-being.

    Join the Johnson Controls family and flourish in a culture that appreciates your input and innovations.


    Here's what we offer:

    • Competitive salary.
    • Paid time off for vacations, holidays, and sick leave.
    • Comprehensive benefits package, including 401K, medical, dental, and vision coverage - accessible from day one.
    • Extensive product and on-the-job/cross-training opportunities, backed by our exceptional internal resources.
    • Collaborative and supportive team environment.
    • Commitment to safety through our Zero Harm approach.
    • Company vehicle, tools, and equipment provided for completing all tasks.
    • Support with scheduling and management.
    • JCI Employee discount programs (The Loop by Perk Spot).

    What you will be responsible for:

    • Responding to service calls from the Service Resource Center, with a brief description of equipment/system malfunctions.
    • Communicating with customer representatives to identify equipment/system issues.
    • Diagnosing issues and conducting service and repairs on electronic fire alarm systems and other related building system products at customer sites.
    • Following troubleshooting procedures and referring to technical manuals, part manuals, notices, and bulletins to repair equipment.
    • Servicing, troubleshooting, and installing Fire & Life Safety systems from various manufacturers, including SimplexGrinnell.
    • Understanding and interpreting blueprints, diagrams, submittals, software/systems, and operational manuals.
    • Demonstrating excellent customer service by maintaining regular communication with district staff and customers to ensure satisfaction.
    • Completing Service Acknowledgements with proper coding using communication devices like smartphones and laptops.
    • Obtaining customer signatures upon completing service calls.
    • Participating in a scheduled On-call rotation and assisting in the training of other service team members.
    • Performing any other duties as assigned.

    Our requirements:


    Required

    • Minimum of 2 years of documented experience in low voltage electrical systems, including Fire/Life Safety systems.
    • Experience in interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
    • High School Diploma or equivalent.
    • Ability to follow verbal and written instructions.
    • Physical capability to perform tasks like carrying and moving equipment and tools weighing up to 50-70 lbs.
    • Willingness to work in challenging positions like climbing ladders, scaffolding, etc.
    • Flexibility to work varying hours, including weekends, to meet customer needs.
    • Potential for overnight travel.
    • Demonstrated high level of customer service.
    • Maintaining truck inventory to ensure prompt responses to customer needs.
    • Adherence to and implementation of safety guidelines and procedures.
    • Strong organizational skills, positive attitude, and quick learning ability.
    • Possession of a valid driver's license with a clean driving record.
    • Ability to pass pre-employment background checks and drug tests.
    • Maintaining any required licenses according to National, State, and Local codes.
    • Completion of Simplex Fire Panel Programming training within 12 months.

    Preferred

    • NICET Level I certification.
    • Understanding of Access Control, Nurse Call, and Paging systems is a bonus.

    Johnson Controls International plc. is an equal opportunity employer, and we value diversity in our workforce. All qualified candidates will be considered for employment without regard to race, color, religion, gender, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, or disability status. To learn more about your rights to equal opportunity and non-discrimination as a candidate, visit EEO is the Law. If you require accommodation during the application process due to a disability, please visit the provided link.

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