Application Analyst - San Antonio - Dell Medical School

Description

General Notes

The Office of Information Technology at the Dell Medical School is seeking an Application Analyst - Epic Lumens.

Purpose

This position serves as the subject matter expert and technical contact for their focus application areas (Lumens) and takes the lead in primary areas of work, including Projects, Changes, and the highest point of Break/Fix escalation. Additionally, the Application Analyst - Epic Lumens demonstrates full use and application of standard principles, theories, and concepts related to technical discipline, and provide solutions to a variety of complex problems.

Responsibilities

• Designs, builds, configures, tests, and provides maintenance of clinical information systems with a focus in patient registration, patient scheduling, patient billing, and patient throughput. Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.

• Provides support to end-users both remotely and in-person. Monitors, investigates, troubleshoots, and resolves incoming tickets. Coordinates system fixes and changes with software vendors. Coordinates the deployment of application changes with the training team and operations.

• Creates test scripts, timelines, and plans for application and workflow changes. Performs actual testing of clinical information system configuration and processes, including testing across applications and/or the testing of the application configuration of other analysts. Coordinates and participates in requestor and user testing of application changes.

• Collaborates with technical colleagues to help identify any infrastructure related issues that have resulted in clinical application issues.

• Provides on-going end user clinical information systems support with all upgrades, new releases, enhanced functionality, and requested change and problem management support following the outlined ITIL processes.

Marginal or Periodic Functions:

• Assists with other Epic modules as needed.

• Provides backup support during peak times or staff shortages.

• Participates in special projects and initiatives.

• Performs related duties as required.

Knowledge, Skills & Abilities

Technical Learning

• Quickly learns new technical skills and knowledge; is good at learning new industry, company, product, or technical knowledge.

• Stays updated with the latest Epic Ambulatory features.

• Actively seeks out training opportunities.

• Applies new knowledge to improve system performance.

Problem Solving

• Uses rigorous logic and methods to solve difficult problems with effective solutions.

• Diagnoses and resolves complex application issues.

• Develops innovative solutions to improve user experience.

• Collaborates with teams to address system challenges.

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers.

• Provides excellent support to clinical staff.

• Understands and anticipates user needs.

• Ensures user satisfaction with application performance.

Collaboration

• Works effectively and cooperatively with others; establishes and maintains good working relationships.

• Collaborates with IT and clinical teams.

• Shares knowledge and best practices.

• Participates in team meetings and projects.

Attention to Detail

• Thoroughly reviews work for accuracy and completeness.

• Ensures configurations are precise and accurate.

• Reviews documentation for completeness.

• Monitors system performance for issues.

Required Qualifications

• Active Epic Certification or Accreditation (considered) in relevant Core application required.

• Demonstrates a strong understanding of IT principles, software development, and system analysis, typically evidenced by a Bachelor's degree in Information Technology, Computer Science, or a related field.

• Possesses practical experience in healthcare IT environments and strong knowledge of clinical information systems, clinical informatics, data management and administration, generally shown through at least 5 years of relevant experience in healthcare IT or Epic systems.

• Experience and proven success in information systems implementation, development and support within a large-scale healthcare organization.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• ITIL Foundation certification.

• Active Epic Certification, Accreditation, or Proficiency in related applications.

• Extensive experience with clinical information systems, typically demonstrated by at least 5-7 years of relevant experience.

• Demonstrated experience as a major participant in EHR configuration.

• Experience with online scheduling design and implementation.

Salary Range

OPEN

Working Conditions

• Standard office equipment.

• Repetitive use of a keyboard.

• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.

Required Materials

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.