- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Communicate with housekeeping to make sure guest rooms are ready
- Mitigate customer complaints as needed
- Must have general computer skills and familiar with Google/Google Docs
- At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
- Comfortable taking telephone calls and mitigating stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
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Hotel Front Desk Receptionist - Sutter Creek, United States - Hotel Sutter
Description
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Responsibilities
General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date
Qualifications