IT Application Support Specialist - Topeka, United States - Kansas Action for Children

Description

• Perform and/or oversee software and application installations and upgrades
• Troubleshoot systems and applications to identify and remediate malfunctions; coordinate support with application vendors
• Provide support for core system users and device application functions
• Provide coordination with thirdparty information security providers
• Provide training for users on applications and security best practices
• Provide support via email, phone and ticketing system
• Participate in the setup of new facilities and facility conversions
• Help with exam remediations related to Windows operating systems
• Assumes responsibility for related duties as required or assigned

• High School Diploma or GED required. An associate degree in Computer Science or Information Systems is preferred.
• Minimum of five years in Information Technology field, preferably in a financial services or thirdparty services industry
• Three years of experience with Virtual Desktop management and implementation is a plus
• Demonstrated analytical abilities and decisionmaking ability
• Ability to effectively prioritize and execute tasks
• Excellent interpersonal skills
• Participation in continuing education opportunities
• Demonstrates solid time management and organization skills
• Exceptional written and verbal communication skills
• Ability to work effectively with people in a wide range of positions and levels

• Ability to sit for long periods of time
• Able to view a computer screen for long periods of time
• Must be able to speak and listen clearly both in person and on the phone
• Fine visual acuity to read for accuracy
• This job may require bending and lifting up to 75 pounds occasionally, 20 pounds frequently
• For more details please review the ADA questionnaire on file in Human Resources