Pharmacy Clinical Analyst - Huntington, United States - Mountain Health Network, Inc.

Description

The Pharmacy

Clinical

Analyst

position reports directly to the Pharmacy

Analyst

Supervisor.

The primary goal of the Pharmacy Clinical Analyst II is to provide support for the Pharmacy Department, which is responsible for medication therapy management and other medical management functions throughout the organization.

Responsibilities include

implementation, integration, configuration and support of all pharmacy applications

. As well as assist operations in optimization and improvement opportunities for the pharmacy department and clinical operations.

Works collaboratively with all departments, and functions independently in defining, troubleshooting, and solving software and system analysis assignments using established system analysis techniques.

Demonstrates advanced ability, integrity, and innovation in applying systems analysis techniques, knowledge, and experience to the needs of the organization.

System Specific Duties and Responsibilities:
Pharmacy system analysis, design, and implementation
Installation and support of all pharmacy applications
Work with users at various level of the organization to determine operational needs
Perform continual assessments of pharmacy application enhancements and requirements to facilitate continued improvements in software capability as required to meet the goals prioritized by the organization
Provide continual consulting support for existing pharmacy applications
Implement new pharmacy applications/systems as required by organization
Conduct research to determine the industry best practices to help solve complex problems within the pharmacy applications
Provide continual consulting support for existing pharmacy applications
Assure existing pharmacy systems are processing effectively and accurately according to requirements
Provide analysis and reports to stakeholders as required
Perform testing of applications prior to implementation
Work on assignments as assigned by the pharmacy application supervisor or other related projects
Provide project management staff and management with status reports regarding assigned projects tasks
Assist with project documentation preparation, as necessary
Work in coordination with others to analyze, develop and implement clinical systems
Assist with all pharmacy interface requirements identification to support
Test pharmacy interfaces between applications
On Call support which may include scheduled 24/7 support
Requirements


Education:
Bachelor's degree or related years of experience
Experience
3+ Years of clinical pharmacy or clinical application experience
The

kind


of position-related experience includes:
Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
Demonstrates patience when working with customers for support
Works independently under general direction of supervisor
Attends meetings as requested to help learn and support customer needs
Communicate in a clear and concise manner to aid in customer understanding of system functionality
Create or log an enhancement for creation of specialized queries at the request of nurse manager
Use positive language to create positive perceptions about company, software and service
Maintain a positive persona even when dealing with frustrated customers in no win situations
Maintain good time management for processes and projects and be transparent
Document issue resolution well and communicate to peers for improved support
Don't accept the "status quo" as a customer solution, but strive for service excellence in process and practice
Strong communication skills; ability to produce clear and complete system documentation

Good interpersonal skills and ability to foster teamwork with the customer and across mixed teams of technical and operational participants.

Strong understanding of functional area they represent.
Experience with implementing software solutions
Understanding of current technical specification of foundation system
Experience with workflow design desirable
Performs other functions as requested

ABILITY TO:
Coordinate, oversee, analyze and maintain assigned Clinical computer systems.
Direct and coordinate major analysis, upgrade and change projects.
Provide technical guidance and recommendations concerning existing computer programs and systems.
Plan and organize work.
Meet schedules and timelines.
Work independently with little direction.
Establish and maintain cooperative and effective working relationships with others

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