Desktop Support Specialist - Mt Juliet, United States - Insight Global

Insight Global Mt Juliet, United States

1 week ago

Description

Title: Desktop Support Specialist

Location: Mt. Juliet, TN 37122

Shift: Monday-Friday 8am-5pm - ONSITE

Duration: Long Term Contract - 1+ year to Hire

Description:

The Desktop Delivery Analyst role is to provide on site support for PCs, peripherals and business critical office productivity software leveraged by our Destaco colleagues. In addition, the Desktop Delivery Analyst will serve as the local technical point of contact for ticket management, PC configuration/deployment, issue escalation, and site lead for resolving on location issues identified by other technical support teams.

Knowledge & Experience

2+ years experience deploying and supporting Windows 10 environments

2+ years working with Windows Server & Active Directory environments

1-3 years of experience in Office 365 & Azure Cloud Offerings

Experience with server and application security remediations

General knowledge of servers, networks, applications and how they interact

Project management and support resource coordination experience

Ability to implement, administer, and troubleshoot Active Directory and Group Policy Objects as they relate to desktop configurations

Formal Education & Certification

High School diploma or university degree with 2+ years of work experience

Areas of focus Computer Science, Information Technology, Computer Engineering, Management Information Systems

Personal Attributes

Good written and oral communication skills

Strong technical documentation skills

Ability to conduct research into database issues, standards, and products as required

Highly self-motivated and directed

Good interpersonal skills

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Strong customer service orientation

Experience working in a team-oriented, collaborative environment

Work Conditions

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

Lifting and transporting of moderately heavy objects, such as computers and periphera

Responsibilities

Strategy & Planning

Provide technical leadership for project iniatives ensuring the solutions are developed considering the current desktop environment and constraints

Participate in technical assessments for new hardware, software tools, and operating systems

Train & facilitate team members and end users in use of current software platform along with adoption of new technologies

Manage and provide recommendations to improve the overall security of the PC end points across the enterprise

Operational Management

Management of the IT New Hire Process

o PC Imaging, Mobile Phone, Desk Setup/Phone, Day 1 Suppoport

Application Troubleshooting

o Become a domain expert for Office Productivity Suite, Web Browsers, VPN used to support business critical applications

o Partner with Business Application Owner for patching (application & security), outage coordination, and upgrade approaches

Inventory & Project Management

o Ensure onsite PC Inventory is accurate and provide recommendations for regional stock levels by computer type

o Work with local management team to research and present cost effective technical solutions to expressed business needs

Ticket & Change Management

o Coordination of resources across multiple support teams to address end user issues and challenges

o Monitoring user feedback to identify opportunities to improve support or changes to existing process

o Active Participant in translating application needs or other changes to the IT Portfolio into desktop requirements

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