Customer Care Coordinator - Colwich, United States - Cushman Wakefield Multifamily
Description
Job TitleCustomer Care Coordinator Job Description SummaryResponsible for the overall direction, coordination, implementation, execution, control and completion of specific projects/work requests ensuring consistency with company and customer goals as well as being able to manage project(s) in a predetermined amount of time and budget.
AA ADevelops project scope, goals, deliverables, resources, budget and timing.2.AA ASchedules work orders and monitors until completion.3.AA AClearly communicates expectations to vendors.4.AA ACommunicates with customer(s) on project and project results.5.AA ANegotiates prices with vendors.6.AA AAct as a mediator between customers and vendors.7.AA AResolves any issues and solves problems throughout project life cycle.8.AA AEffectively manages project scope by ensuring any changes to scope are documented and approved.9.AA ATracks and reports on project throughout time span of project(s).10.AA AOversees assigned work requests to ensure they remain on track by working with Project Support Specialists and others.11.AA AEnsures information for billing is correct.12.AA ADevelops tools and best practices for execution and project management on project(s).13.AA AArchives any and all project(s) document(s) and photos.
NON ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.AA ASources new vendors as needed.2.AA AManages daily reports on open work orders, PMFU items, and billing.3.AA APerforms other duties as assigned.
Qualifications and Requirements:
A To perform this job successfully, an individual must be able to perform each essential function and assigned duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.AA AHigh school diploma or general education degree (GED) required, some college preferred.2.AA AMinimum of 2 years previous experience as a project manager or managing multiple projects.3.AA AOutstanding customer service skills required.4.AA AMust have basic understanding of facilities repairs, including plumbing, electrical, and HVAC.5.AA AAbility to operate general office equipment such as computer, copier, fax machine, scanner, projector, and multi-line telephone system.6.AA AMust possess excellent time management skills and be adaptable to change.7.AA AAbility to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.8.AA AAbility to communicate in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.9.AA AStrong attention to detail and focus on quality and accuracy.10.AA AExhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.11.AA AAbility to take initiative, including asking for and offering help when needed; performs work independently without being prompted.12.AA AAbility to prioritize and plan work activities; use time efficiently; and work within deadlines.
Mathematical Skills:
AAAbility to work with mathematical concepts. AAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
AReasoning Ability:
A AMust be able to solve practical problems involving several concrete variables in situations where limited standardization exists. AAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. A Ability to read, analyze and interpret simple and complex instructions, work orders, and technical procedures. AAbility to research and resolve issues relating to projects. AAbility to perform repetitive mental functions.
AWork Environment:
AAThe work characteristics described throughout this job description are representative of those an employee will encounter while performing the essential functions of this job.
AThe work environment is usually well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually quiet. AThere is generally no exposure to danger. AReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.AThis job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by management.aCushman & Wakefield is always looking for great talent to join our team.
We are currently building our talent pipeline for future business wins.Please view and apply if you are interested in learning more about this potential opportunity and any others we expect to have open shortly.aCushman & Wakefield provides equal employment opportunity.
Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativea Action employer.All qualified applicants will receive consideration for employment withoutA regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmativea Action employer.All qualified applicants will receive consideration for employment withoutA regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at or email.
Please refer to the job title and job location when you contact us.#J-18808-Ljbffr