Data Processing User Support Technician II - Kea'au, HI

Job summary

Data Processing User Support Technician II provides training and assistance to users on system equipment procedures computer application programs conducts hands-on training in proprietary departmental information systems applications including installation configuring various applications configuring network VPN connections proper procedures for bringing up shutting down equipment keyboard operation logging on off various systems etc prepares training outlines lesson plans visual aids exercises informational material provides training updates whenever new releases acquired existing programs upgraded troubleshoots hardware software computer problems operating systems internet problems with various applications Microsoft Office electronic mail documents problems resolutions future reference participates testing new software releases identifies problems recommends solutions maintains contact users monitor effectiveness training reinforce training responds questions departmental users capabilities software applications assists simplifying creation maintenance proprietary departmental information systems applications making suggestions operations available within different software applications meet specific departmental needs creates models worksheets electronic forms data files support financial budgetary operational requirements performs rudimentary programming tasks generate ad hoc reports schedules coordinates training center activities orders supplies maintains inventory coordinates maintenance repair training center equipment keeps track expenditures lifts carries objects weighing up to 40 pounds unassisted.

Job description