Jobs
>
Palm Beach

    Host/Hostess - Palm Beach, United States - The Colony Hotel

    The Colony Hotel
    The Colony Hotel Palm Beach, United States

    3 weeks ago

    Default job background
    Description
    Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting U.S. Presidents, European Royalty and welcoming travelers from around the world.

    Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean.

    For more information visit

    The Colony Palm Beach is an Equal Opportunity Employer and a Drug-Free Work Place.


    JOB OVERVIEW:
    Present a positive first impression of the restaurant's friendliness, excellent service and high standards.

    Effectively coordinate and control the flow of guests by greeting, seating, and acknowledging departures of guests in a gracious and professional manner while in accordance with the hotel's standards of quality.

    This role must strive to provide anticipatory service at all times.

    Practice social distancing, observe mask mandates and maintain handwashing routine as ordered by the CDC, Palm Beach County, and the State of Florida.


    ESSENTIAL JOB FUNCTIONS:

    • Create an exceptional experience at the host stand and waiting areas. Deliver a positive first impression of the restaurant.
    • Consistently provide friendly, engaging and anticipatory guest service and heartfelt hospitality.
    • Review the reservation list and coordinate with Managers to anticipate guest flow, peak times, and requirements associated with special events.
    • Assist in creating station assignments for Servers and Bussers.
    • Complete opening, and closing duties in a timely manner following established standards and procedures.
    • Assist the Manager in planning reservations and assigning parties to appropriate sections and/or servers.
    • Answer the outlet phone in a timely, professional, and courteous manner.
    • Correctly receive, confirm, and document reservations and guest notes in the OpenTable reservation system.
    • Review guest notes in OpenTable before each shift to facilitate anticipatory service at all times. Communicate important information to managers and servers.
    • Confirm reservations by calling guests to verify information in OpenTable.
    • Acknowledge and greet arriving guests; invite departing guests to return.
    • Identify and acknowledge repeat guests.
    • Use the guest's name at every opportunity.
    • Offer to assist guests with coat check upon arrival and departure as needed.
    • Escort guests to assigned table; present menus.
    • Ensure knowledge of menu, specials and promotions.
    • Seat guests appropriately. Control the flow of business with rotation seating, anticipating table turns and following the reservation and seating plan.
    • Observe tables and keep track of clean, dirty and occupied tables.
    • Communicate with servers to ensure a smooth transition of tables and even distribution of guests throughout the restaurant.
    • Accurately quote wait times to guests and correctly maintain the waitlist.
    • Communicate with manager if wait times are running over-quoted times to guests.
    • Maintain the safety, cleanliness and organization of the host stand and lobby/foyer area.
    • Respond to guest inquiries and requests.
    • Collaborate with team members to communicate any special needs or guest requests.
    • Maintain all menus, ensuring menus are free of debris, stain, or tear.
    • Maintain children and guest supplies.
    • Communicate information regarding guest complaints and/or ideas to Managers immediately.
    • Support team members by assisting with server, busser or runner duties as needed.
    • Go above and beyond and take initiative to resolve guest complaints and create loyalty.
    • Maintains high standard of personal appearance and grooming; comply with dress code.
    • Maintain the highest level of standards of quality of products and service at all times.
    • Clean and sanitize assigned host areas thoroughly before and after shift end.
    • Assist support staff with polishing glasses and silverware, folding napkins, cleaning and sanitizing menus, etc.
    • Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees.
    • Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies.
    • Follow outlet policies, procedures and service standards.
    • Maintain a professional courteous manner with all guests and fellow employees.
    • Perform any other duties as requested by supervisor.

    SECONDARY FUNCTIONS:

    • Assist with special and deep cleaning projects as assigned by a supervisor.
    Qualifications


    STANDARD SPECIFICATIONS:
    Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.


    Qualifications:

    Essential:

    • High school diploma or equivalent.
    • 1 year of hosting experience in a fine dining/upscale restaurant/hotel.
    • Excellent guest service skills and a passion for hospitality.
    • Ability to read, write, speak, understand, and communicate in English.
    • Ability to communicate professionally and respectfully with guests and co-workers.
    • Ability to compute basic mathematical calculations.
    • Ability to work well under pressure.
    • Strong team-work orientation, well organized, ability to follow instructions.
    • Detail-oriented and thorough.
    • Strong interpersonal and problem-solving abilities
    • Ability to perform consistent work to the hotel's high standards.
    • Must be able to work weekends and holidays as needed.
    • Ability to maintain personal hygiene.
    • Ability to work quickly and efficiently.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.

    Desirable:

    • Previous experience with OpenTable and Food & Beverage POS systems.
    • Previous luxury guest service/Forbes training.
    • Fluent in a secondary language.

    Skills:

    Essential:

    • Ability to input and access data in a reservations system.
    • Ability to promote positive relations with all guests.
    • Ability to think clearly, quickly, maintain concentration and make concise decisions.
    • Ability to learn and remember guests' names and preferences.
    • Ability to follow verbal and written instruction.
    • Ability to maintain hotel's standards, policies and procedures.
    • Ability to work in a restaurant environment.
    • Ability to maintain regular attendance, be consistently on time, and observe work, break and meal periods in compliance with standards.
    • Ability to perform job functions with attention to detail, speed and accuracy.
    • Excellent time management skills.
    • Ability to work cohesively with other departments and co-workers as part of a team.
    • Ability to work in a high pace environment.

    Desirable:

    • Food Handler certificate.
    • Responsible Alcohol Service certificate.

    Physical Requirements:

    • Prolonged periods of standing and walking. Frequently pulling, pushing, and bending.
    • Exposure to outdoor environment factors.
    • Ability to use hands to finger, handle or feel, and reach and carry with hands and arms.
    • Able to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 30 lbs. following appropriate safety procedures.

  • The Colony Palm Beach

    Host/Hostess

    2 days ago


    The Colony Palm Beach Palm Beach, United States

    Job Details · Level · Experienced · Job Location · The Colony Palm Beach - Palm Beach, FL · Position Type · Seasonal · Education Level · High School or Equivalent · Travel Percentage · Negligible · Job Shift · Any · Job Category · Restaurant - Food Service · Description · Since 1 ...

  • The Club at Ibis

    Host/Hostess

    3 weeks ago


    The Club at Ibis West Palm Beach, United States

    Competitive pay free employee meals, growth opportunities, employee perks and discounts, awesome work environment · Summary · Receives and seats members and guests, accepts and routes member comments and/or complaints. Presents a neat appearance and well-modulated speaking voice. ...

  • Hillstone Restaurant Group

    Host/Hostess

    1 week ago


    Hillstone Restaurant Group Palm Beach, United States

    Company Description · Job Description · Palm Beach Grill is currently seeking Maître d' / Greeter candidates to join our successful team. Energy, poise, and an elevated sense of personal style are important. · Upscale restaurant experience can be a plus, but these roles are open ...

  • Crab's Claw Oceanfront Caribbean Seafood Restaurant

    Host/Hostess

    1 month ago


    Crab's Claw Oceanfront Caribbean Seafood Restaurant Atlantic Beach, United States Full time

    Looking to fill the Host/Hostess position, but this Job is more than seating guests at a table. · The position includes but is not limited to:Setting up the dining room and arranging tables spaced correctly to gain the maximum number of guests during one seating. · Handling and ...

  • Amrit Ocean Resort & Residences

    Host/Hostess

    3 days ago


    Amrit Ocean Resort & Residences Riviera Beach, United States

    Compensation Type · Hourly · Highgate Hotels · Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Fran ...

  • Berry Fresh Cafe

    Host/Hostess

    1 week ago


    Berry Fresh Cafe Palm Beach Gardens, United States

    · A Host/Hostess is the first person the guest sees and the last: you are the face of the restaurant As a host/hostess, you will be a member of a cohesive team that supports each other's success in a fast-paced environment. · What you will do: Understand our Guest-Obsessed cul ...

  • Lazy Dog Restaurant & Bar

    Host/Hostess

    3 weeks ago


    Lazy Dog Restaurant & Bar Boca Raton, United States

    Certified Great Place to Work 6 Years in a row Host/ Hostess: At this location, earn $13-$14 / hour, plus Tips If you thrive on greeting guests with a genuine smile, enthusiasm, and warmth upon their arrival, making them feel welcome, then this is Hostess ...


  • Hilton West Palm Beach West Palm Beach, United States Full time

    A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Here are some perks you can enjoy when joining our team Access to your pay ...

  • Woodfield Country Club

    Host/Hostess

    3 weeks ago


    Woodfield Country Club Boca Raton, United States

    Woodfield Country Club in Boca Raton is seeking an experienced Host/Hostess for our dining venues. The Host/Hostess is responsible for overseeing and coordinating the activities of dining room employees while engaging in providing courteous and rapid service to members and guests ...

  • The Palms at Polo Trace

    Hosts and Hostesses

    1 week ago


    The Palms at Polo Trace Delray Beach, United States

    Job Description · Job DescriptionDescription:The Palms at Polo Trace is an upscale, full-service restaurant located in the beautiful Polo Trace community has an immediate opening for several outgoing Hosts and Hostesses to join our team. Our ideal candidate will enjoy a fast-pace ...

  • Terra Fiamma

    Host/Hostess at

    3 weeks ago


    Terra Fiamma Delray Beach, United States

    Job Description · Job DescriptionTerra Fiamma in Delray Beach, FL is looking for one host/hostess to join our 61 person strong team. We are located on 9169 W Atlantic Ave. Our ideal candidate is a self-starter, punctual, and reliable. · Responsibilities · Answering the phones and ...

  • TooJay's Deli

    Host/Hostess

    6 days ago


    TooJay's Deli Wellington, United States

    : · Our Hosts are the first to greet our guests as they begin their TooJay's experience. A Host's friendly face and welcoming smile sets the tone and is critical to creating an inviting environment. They are also able to communicate accurate wait times and engage our guests with ...

  • Woodfield Country Club

    Host/Hostess

    3 weeks ago


    Woodfield Country Club Boca Raton, United States

    Woodfield Country Club in Boca Raton is seeking an experienced Host/Hostess for our dining venues. The Host/Hostess is responsible for overseeing and coordinating the activities of dining room employees while engaging in providing courteous and rapid service to members and guests ...

  • Prezzo Restaurant

    Host/Hostess

    3 weeks ago


    Prezzo Restaurant Boca Raton, United States

    · Company Overview · Prezzo is owned and operated by managing partner Edward Pozzuoli and award-winning restauranteur Burt Rapoport who has been operating restaurants in South Florida for over 30 years. If you're looking to make some money in a fun, exciting and upbeat environme ...


  • Hilton West Palm Beach, United States OTHER

    A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Here are some perks you can enjoy when joining our team · • Access to yo ...


  • Hilton West Palm Beach, United States

    A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability. · Here are some perks you can enjoy when joining our team · • Access to yo ...


  • Hilton West Palm Beach, United States

    A Restaurant Host/Hostess is responsible for welcoming guests and escorting them to their seats for dining in the hotel's continuing effort to deliver outstanding guest service and financial profitability\. · **Here are some perks you can enjoy when joining our team** · - Access ...


  • The Ritz-Carlton South Beach, United States Full time

    · POSITION SUMMARY · Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. ...

  • IHOP

    Host or Hostess

    2 days ago


    IHOP Boynton Beach, United States

    As a Host or Hostess, you will be responsible for greeting guests and seating them promptly, cheerfully and courteously. Duties of this position include, seating guests, answering the phone, taking, entering and packaging To-Go orders. · **Responsibilities** · - Greeting, seating ...

  • Sushi Sake

    Host/hostess

    6 days ago


    Sushi Sake Boca Raton, United States

    Do you delight in making lasting impressions? Join the Sushi Sake family as a Host/Hostess where your goal is to make the beginning and end of each guest's dining experience nothing less than extraordinary. Responsibilities will include greeting our guests with friendly conversat ...