Floor Manager - San Francisco, United States - Bar Crenn

Description

About Crenn Dining Group

At Crenn, we are guided by our values of humanity, sustainability, artistry and equity. We create culinary experiences that challenge convention with a planet first mindset. Seeking to keep these values at the forefront of everything we do, we are committed to inclusion at all stages in our operation, from the purveyors we work with to the team we hire. We are an Equal Opportunity Employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

About Atelier Crenn

Dominique Crenn opened Atelier Crenn, an ode to "poetic culinaria," with her business partner Juan Contreras inJanuary 2011. The restaurant achieved its first Michelin Star that same year and garnered a second the following year. In 2018, Atelier Crenn became the first female-led, US restaurant to receive three Michelin Stars. Since then, Chef Crenn's flagship restaurant has evolved, now telling the story of California through food, highlighting local fish, seafood, and produce from its own regenerative farm in Sonoma.

Full-time

Reports to: Service Manager

Secondary report: Director of Operations

Benefits: Unlimited PTO, 401K, Heath/Dental/Vision insurance, Dining Discounts, Wellness/Education/Uniform Benefits, Team Trips to BBF.

Main Role

The Bar Crenn Floor Manager oversees all positions in the Front of House (FOH). They guarantee that the service standards of the restaurant are consistently met. They may act as a host, sommelier, server assistant, and a manager and must ensure that the dining room is set properly. The Floor Manager communicates and coordinates all service changes/steps of service to the team, ensuring that all guests receive impeccable service throughout their experience at

Qualities & Skills Required:

- 1-3 years experience in restaurant management

- 1-3 years experience in Michelin-rated restaurants

- Exceptional knowledge of food and wine, and luxury hospitality service

- Intermediate knowledge of relevant languages in the field of wine

- Fluent in a coaching and mentorship style of leadership

- Ability to multitask with ease and elegance

Responsibilities:

Service:

- Provide guidance and be integrally involved during service to ensure restaurant cleanliness and organization

standards are maintained.

- Review daily reservations and flag VIPs and changes in the menu.

- Guide the flow of service throughout the evening.

- Execute menu presentation during service, communicating any information pertinent to the guest experience regarding restrictions, preferences, special needs, etc.

- Remember names and faces of regular guests — and greet them by name.

- Assist the Service Director in the following tasks:

- Create improvements to the flow of service throughout the guest experience.

- Assist with restaurant opening and closing duties.

- Ensure proper training of new hires.

- Report guest complaints and suggest resolution.

Management:

- Assist the Director of Operations in hiring new team members.

- Maintain thorough knowledge of all food, beverage, service standards and equipment used at Bar Crenn.

- Attend all food/beverage and management training classes

Culture

- Reflect The Atelier Crenn mission and values. Always show a positive attitude and energy in front of the team.

- Represent Atelier Crenn professionally through your personal appearance, communication, and respect for others

and follow through.

- Act with integrity, honesty and knowledge, working towards achieving personal fulfillment rather than public attention.

- Be open and receptive to necessary changes in priorities.