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- Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
- IT Inventory: Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
- Compliance and Vendor Engagement: Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
- Continuous Improvement Initiatives: Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies/methodologies to enhance operations.
- User-Centric Solutions: Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.
- Bachelor's degree or equivalent experience in information systems or related field
- Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
- Strong judgment, problem-solving, and decision-making abilities
- Exceptional communication skills and the ability to grow relationships and rapport.
- The ability to translate between technical details and the real-world impact they have.
- Phenomenal personal and interpersonal skills
- Highly motivated, organized, self-starter with experience in a large enterprise environment.
- Proven Windows 10/11, Office 365, Android, iOS, Mac, and Linux experience
- PowerShell or other scripting and automation skills
- Experience managing medium to large scale IT projects.
Entry Level IT Support - Santa Clara, United States - KTek Resourcing
Description
Job Title: Mac Support
Location: Santa Clara CA
Job Description:
Nice to have: