Parts Manager - Fort Worth, TX

Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world ...

Job description

Family owned and operated since 1981, Shoppa's Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

Job Summary
The Regional Parts Manager is responsible for the daily leadership, performance, and customer service execution of the Parts Associates at an assigned branch. This role oversees front counter (retail/wholesale/external customers) and back counter (Service Technicians and Shop Foremen) operations. The role is centered on elevating the customer and technician experience through accurate parts sourcing, timely communication, and effective leadership of Parts Associates across all branch counters.

This position partners closely with Procurement for stock availability, ETAs, backorders, and quality issues, and supports the Commercial Parts Manager on pricing execution and sales initiatives. The Parts Manager ensures strong operational execution, customer satisfaction, and team development at the branch.

Essential Functions
Customer Service & Sales Support

• Lead Parts Associates in delivering exceptional customer and technician support across front and back counters.
• Ensure accurate identification, sourcing, and quoting of parts for internal and external customers.
• Review and support timely communication of ETAs, backorders, part substitutions, and quality issues in collaboration with Procurement.
• Monitor and coach teams on managing their WIP queues, open orders, follow-up tasks, and customer communication expectations.
• Ensure parts are correctly charged to work orders and sales orders to support profitability and billing accuracy.
• Support front counter sales opportunities by guiding Associates on upselling complementary items and leveraging approved pricing guidelines

Operational Execution

• Ensure consistent execution of parts processes, including sourcing, quoting, ordering, returns, credits, and documentation accuracy.
• Partner with Service Managers and Shop Foremen to ensure strong support for technicians and timely resolution of parts-related issues.
• Review daily, weekly, and monthly performance trends for order accuracy, WIP aging, quote follow-ups, and customerresponse times.
• Identify recurring issues (e.g., repeat backorders, incorrect supersessions, pricing discrepancies) and escalate appropriately to Procurement or Commercial Parts Manager.
• Champion the use of the ERP system (Microsoft Dynamics or applicable platform) to maintain clean, accurate data and efficient workflows.

Leadership & Team Development

• Hire, train, coach, and evaluate Parts Associates.
• Conduct consistent performance reviews, counter observation ("ride-alongs"), and regular one-on-ones to reinforce expectations and skill development.
• Build a positive, collaborative, and customer-focused team environment.
• Ensure staffing levels and scheduling support peak customer and technician demand.
• Lead daily or weekly huddles to communicate updates, performance expectations, and customer commitments.

Collaboration & Cross-Functional Partnerships

• Partner with Procurement on:
• ETA updates
• Backorder resolution
• Special-order status
• Quality or vendor issues
• Alternative sourcing
• Support the Commercial Parts Manager with pricing execution, promotions, and sales programs.
• Work closely with Service leadership to ensure technicians receive timely parts support and clear communication.
• Collaborate with Rental and Equipment Sales teams when parts assistance or customer support is needed.

Qualifications

• Bachelor's degree preferred.
• Minimum of 5 years' Parts Management experience preferably in material handling, industrial equipment, or automotive industry
• MS Navision experience preferred.
• Customer focused selling and relationship building required.
• Excellent communication and interpersonal skills
• Strong attention to details
• Proficient in MS Office

Physical Demands And Working Conditions
The physical demands and working conditions requirement indicated below are examples of the demands that must be performed in carrying out the essential job functions.

Physical Demands
Sitting, standing, and walking (up to continuously); frequent use of computer and telephone requiring repetitive finger, hand, and arm movement; occasionally carry office supplies and other miscellaneous items up to 50 pounds. Continuous use of seeing, hearing, verbal communication.

Working Conditions:
Work indoors and outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.

Shoppa's Material Handling is an Equal Opportunity Employer, including disabled/veterans"; (b) "EOE/Disability/Vets"; or (c) "Shoppa's provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability."