- Responsible for collecting data on incidents and providing accurate descriptions, work performed, to steps to identify root causes.
- Responsible for opening, processing, and resolving trouble tickets.
- Responsible for compiling and managing discrepancy reports, which contain operational devices not reporting data, enterprise management services incorrectly analyzing data, etc.
- Maintain and verify accuracy of the network and its attached assets using Cisco Prime, OpNet, Solarwinds, and Riverbed.
- Maintain/monitor network devices.
- Monitor the WAN.
- Monitor firewalls, security of appliances, and ensure that devices are receiving alerts.
- Compile and maintain datacenter backups using NetBackup and report if any jobs did not complete successfully.
- Update changes to the backup jobs in the daily report
- Work with a variety of Government and contractor personnel to troubleshoot and resolve issues including Service Desk, Security Operations Center (SOC), Enterprise Operations Center (EOC), and local area staff throughout CONUS and OCONUS locations. Coordinate information with the Service Desk personnel for network outages and other end user support.
- Coordinate with NOC deployment team for both new circuit installations and circuit outages.
- Assist in providing Audit Reports, Baseline Reports, Shift Transition Reports, Incident Analysis Reports, Notification Reports, etc.
- Provide information to the Shift Supervisor to meet reporting requirements.
- Apply industry and Government standards and best practices, as appropriate.
- Perform other duties and special projects as assigned.
- High School diploma
- Associate degree preferred
- 4-8 years of experience providing IT support and customer services
- Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
- Must have experience troubleshooting advanced network issues and identifying resolutions
- Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed
- Must have experience with database alert monitoring, e.g. Oracle, SCCM
- Must have trouble ticket management experience (ServiceNow experience a plus)
- Must have network event management experience, e.g. SolarWinds, SPLUNK
- Flexible/adaptable to NOC environment
- Must have excellent customer service and interpersonal skills
- Current Secret Clearance a plus
- Current DHS or USCIS suitability a plus
-
Outside Sales Representative
2 weeks ago
Charter Communications Pearl City, United States**Role is based out of Mililani, HI.** · *** · **JOB SUMMARY** · Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. · **MAJOR DUTIES AND RESPONSIBILITIES** · - Actively and consistent ...
-
Dentist - DMD/DDS
2 weeks ago
Aspen Dental Slidell, United States Full timeThis opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...
-
Translucent Services Kiln, United StatesThis is onsite role @ Stennis Space Center. · The Linux Systems Engineer shall be responsible for overseeing the engineering and management aspects of a Linux cluster to make sure that all the architected components are properly installed, configured, and integrated as defined in ...
-
Translucent Kiln, United StatesThis is onsite Space Center. · The Linux Systems Engineer shall be responsible for overseeing the engineering and management aspects of a Linux cluster to make sure that all the architected components are properly installed, configured, and integrated as defined in the customer's ...
-
CSIRT Analyst
2 weeks ago
Evolver Federal Kiln, United StatesEvolver Federal is seeking a CSIRT Analyst to join our team supporting our federal customer located at Stennis Space Center, MS. CSIRT is the primary entity of the SOC and the heart of Incident Response Operations. They are responsible for monitoring, incident recording, and repo ...
-
Energy Reference
2 days ago
FusionTech Lacomb, United StatesABOUT US. · As a strong business network in the region, the IHK represents the interests of its member companies. We see ourselves as a modern and customer-oriented service provider for the economy and an independent partner of politics and administration. · The IHK Schwarzwald-B ...
-
Human Resources Officer
3 weeks ago
Velocity Enterprises Pearl City, United StatesIf you want to bring your own ideas and make them a reality, then join us now. · Human Resources Manager (m/f/d) · with a focus on recruiting · The Magdeburg Media Group and the Mitteldeutsche Zeitung Media Group combine high-reach and target group-oriented products, services, an ...
-
CSIRT Analyst
3 weeks ago
Evolver Federal Kiln, United StatesJob Description · Job DescriptionEvolver Federal is seeking a CSIRT Analyst to join our team supporting our federal customer located at Stennis Space Center, MS. CSIRT is the primary entity of the SOC and the heart of Incident Response Operations. They are responsible for monitor ...
-
Human Resources Generalist/ass't to CEO
4 days ago
PRS Pearl River, United States**Human Resources Generalist/Ass't to CEO** · A 25-person privately held client in Rockland County, founded in 2008, who is a sustainable technology company involved in inventing and developing technologies to produce cost-effective, renewable energy is working with us to find an ...
-
Physician - PRN Anesthesiologist
5 days ago
Ochsner Health Bay St. Louis, United StatesOchsner Health is seeking a Board Certified/Board Eligible Anesthesiologist. Ochsner Health is an integrated healthcare system with more than 36,000 employees and over 4,600 employed and affiliated physicians in over 90 medical specialties and subspecialties. It operates 47 hospi ...
-
DeVine Consulting, Inc. Bay Saint Louis, United StatesJob Description · Job DescriptionDeVine is a leading provider of Technological and Scientific solutions for Federal, State and commercial clients. · Our company is looking to hire a Program Manager with Secret clearance or higher to manage a classified IT infrastructure program. ...
-
Junior Linux Administrator
2 weeks ago
Leidos Stennis Space Center, United StatesDescription · Leidos is seeking a Junior Level Linux Administrator to work with a team of administrators with standard Linux system administration duties at the Engineering Research and Development Center (ERDC) at Stennis Space Center Mississippi. · The selected candidate will ...
-
Orthopedic Hand Surgery Position in Louisiana
3 weeks ago
HealthEcareers - Client Slidell, United States Full timeThe City of Slidell sits just above the City of New Orleans, north of Lake Pontchartrain. Slidell is just a 25-minute commute to New Orleans. On the eastern edge of St. Tammany Parish, Slidell boasts a vibrant arts scene, family-friendly festivals, and proximity to Honey Island S ...
-
Dentist - DMD/DDS
2 weeks ago
Aspen Dental Careers Slidell, United States Permanent, Full timeThis opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...
-
Help Desk Technician
3 weeks ago
In-Telecom Slidell, United StatesPosition Overview: · The Help Desk Technician is responsible for accepting, addressing, and resolving customer service requests. They serve as an initial contact point for customers experiencing service issues and work with them remotely to help resolve the issues. They are cogni ...
-
Systems Administrator
2 weeks ago
Stetson University Gulfport, United StatesPrimary Purpose: Systems administration including server management, backup, security management, user account management, e-mail systems, network administration, phone system and ability to work as a mentor to the team. Develop solutions to support all Stetson University campuse ...
-
Sales Representative
1 week ago
SPECTRUM Slidell, United StatesJob Description · Connect people and communities by offering best-in-class telecommunication services through door-to-door solicitation of new prospective customers. · MAJOR DUTIES AND RESPONSIBILITIES · Actively and consistently supports all efforts to simplify and enhance the c ...
-
Help Desk Technician
3 weeks ago
In-Telecom Slidell, United StatesPosition Overview: · The Help Desk Technician is responsible for accepting, addressing, and resolving customer service requests. They serve as an initial contact point for customers experiencing service issues and work with them remotely to help resolve the issues. They are cogn ...
-
Modeling and Simulation Engineer
2 weeks ago
SAIC Pearl City, United StatesDescription · SAIC is seeking a Modeling and Simulation Engineer in Pearl City, Hawaii to support INDOPACOM in joint simulations, core IT systems, exercise design, architecture, Command, Control, Communications, Computers, and Intelligence (C4I) systems, issue coordination/resolu ...
-
Assistant Computer Systems Administrator
1 week ago
Federal Public Defender Gulfport, United StatesTHE FEDERAL PUBLIC DEFENDER is accepting applications for the position of Assistant Computer Systems Administrator to be stationed in Gulfport. The federal defender organization operates under authority of the Criminal Justice Act, 18 U.S.C. 3006A, to provide defense services in ...
Network Administrator II - Kiln, United States - ValidaTek
Description
Company Overview:
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation.
Summary:
Shift Time: Friday 6 PM - 7:30 AM, Saturday: 6 PM - 7:30 AM, Sunday: 6 PM - 8:30 AM
The Tier 2 support candidate will provide second level support to troubleshooting issues on the network and supporting the customer. The Tier 2 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. Tier 2 support areas include network management, enterprise operations monitoring, network incident service response, create and update network mapping, coordination with external users outside the NOC, policy input, and reporting.
Responsibilities:ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.
Applicants who are selected for employment will be required to verify authorization to work in the United States.
Offers of employment will be contingent upon passing a post-offer background check.
