Hybrid $21.63 Service Analyst - Cranberry, United States - RemX | The Workforce Experts

Description

Job DescriptionJob Description

RemX is seeking a Service Analyst for our client. In this role you will form aspart of the Service Management track withinIT functions.

This candidate will provide support to end-users and provide pro-active monitoring ofcomputer systems through ITIL methodology best practices of Incident, Problem, and Knowledge centered support.

Title:
Service Analyst Associate

(IT Help Desk)

Contract: 11/28/2023 3/28/2023 (Possibility to extend contract)


Location:
Hybrid (Cranberry Township, PA


Pay:
$21.63


Hours:
Mon-Fri 7:00am-4:00pm

Training:

3 days Onsite

Covid Schedule Restrictions:
In office on Tuesdays and Thursdays and Remoteon Monday, Wednesday, and Friday.

(Beginning in January 2024, Remote will be on Monday and Friday and in office on Tuesday, Wednesday, and Thursday.)

Duties

Candidates will perform work at anintermediate level. You will providesupport to end users and IT systems on a variety of issues. Identify, research, and resolvetechnical problems. Respond to telephone calls, emails, and personnel requests for technical support. Perform pro-active monitoring of computer systems through appropriate tools. Document, track, and monitorproblems to ensure timely resolutions. Workdirectly with customers on resolving problems that typically take greater time and experience to resolve. Participatein various projects to monitor and improve responsiveness to customer, plan, and monitorgoals.

Education & ExperienceRequired

4-year degree in Information Technology, or related discipline

1-3 years technical support experience in a computer-related area

Knowledge of commonly used concepts, practices, and procedures in the related field

Working knowledge of related ITIL standards or best practices

Intermediate knowledge of infrastructure support components

Standard desktop, tools & utilities

Server operating systems, tools & utilities

IT networks and voice services

IT security and Disaster recovery

Process control and monitoring

Call Center technologies

Preferred Skills

Advanced troubleshooting skills

Successful completion of the IT Entry Logic and Problem Solving Test

Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions

Strong analytical, communication, problem solving, and organizational skills

Ability to work without close supervision while ensuring that tasks are done effectively and consistently

Strong verbal communication skills, including the ability to document operations procedures

Ability to effectively work independently or in a team environment

Ability to effectively interact with a diverse user base

Availability to work rotating shifts and holidays

Ability to work in an office or retail store environment with sensitivity for safety and physical security

Success Factors

Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective)

Attend to Detail

Communicate and Share Information

Manage Complexity

Solve Problems

Take Responsibility

Company DescriptionAbout RemX- The professional staffing division of EmployBridge, America's

Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck.

Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company DescriptionAbout RemX- The professional staffing division of EmployBridge, America's

Leading Workforce Specialist:
\r\rWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck.

Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

\r\rWe are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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