Field Service Technician - Downers Grove, United States - Accel Entertainment Gaming

Accel Entertainment Gaming Downers Grove, United States

3 weeks ago

Description

Job Description

Position Basics

Multiple Service Positions Available across all areas of Chicagoland & Northern Illinois
Rates range from $18-$30/hour, dependent on related work experience & proficiency
Will train inexperienced candidates
Additional shift differential for weekends and 2nd/3rd shifts
Hiring for all shifts (weekends, second and third shift preferred)
Shift starts from home
Company-supplied vehicle + fuel card
Competitive benefits - health insurance inc. vision and dental; 401(k) w/ match; PTO + paid holidays; and additional total rewards

About Accel Entertainment

Accel Entertainment is the largest Gaming Terminal Operator in the country, providing video gaming equipment, ATMs, and amusement devices (pool, dart, jukebox, etc) to over 2600 locations in Illinois. Our focus is providing unmatched customer support, service, and expertise so our partner establishments can grow their business.

Qualifications

Great Customer Service
High school diploma or equivalent
Terminal Handler's License - costs covered by company
Relevant experience preferred but not required – ATM, amusement, gaming or other electronic / mechanical aptitude (examples – HVAC, low voltage, cable, phone, internet, automotive)
Ability to communicate effectively & follow written or verbal instruction
Strong organizational, problem-solving, analytical skills
Computer literacy helpful but not required
Valid driver's license
Minimum of 21 years of age
Frequently required to lift/push weights up to 50 pounds

Summary

The primary responsibilities of this position include, but are not limited to, maintaining and repairing gaming devices, ATMs, amusement equipment, and redemption devices for Accel Entertainment, loading and unloading supplies, as well as assisting in other areas as needed.

Duties and Responsibilities

Respond to and troubleshoot service calls for equipment repairs in a timely manner
Interact with clerks, restaurant staff, management, and customers to solve issues as they arise
Provide exemplary customer service
Manage inventory to ensure parts are available when repairs are needed
Complete all necessary documentation for device entry and logs
Perform auditing procedures on slot machines, amusement devices, dispensers, and ATMs

#GameOn2

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