Outpatient Scheduler - Morristown, United States - Atlantic Brain and Spine

Description

Atlantic Brain and Spine an affiliate of Atlantic Health System, seeks a Full-time Outpatient Scheduler for its Neurosurgical Outpatient Office in Morristown, NJ. The Outpatient Scheduler is responsible for a number of activities, including but not limited to, initiating patient intakes; scheduling appointments; performing insurance screening and verification processes; patient registration; handling a high volume of customer calls/inquiries; responding to medical records requests and billing inquiries; preparing reports; maintenance of department records.

Job Responsibilities·

• Answer multiple phone lines simultaneously, schedule patient appointments, and interact with physicians other practice departments.
• Communicates all pertinent information to patient/customer at initial and subsequent contacts.
• Answers incoming department calls within three rings. Fields department call volume: asks appropriate questions to screen calls, relays accurate information to caller, takes appropriate action.
• Monitors voicemail and EPIC referral work queue, initiating appropriate follow-up. Relays messages to staff per department guidelines
• Knowledgeable of all physician's sub-specialties, schedules, and insurances
• Schedule patient appointments for all practice physicians and locations
• Triage patient complaints thoroughly when scheduling their appointment.
• Assists front desk staff with referral scheduling.
• Triage patients to appropriate provider per office protocol.
• Enter or verify all personal and billing/insurance information when scheduling appointments for New or Established patients.
• Documents all interactions with insurance representatives, patients/customers and interested parties.
• Follows department procedures for initiating required authorizations for services and verifying receipt of authorizations.
• Pre-registers patients per department guidelines. Obtains insurance cards, prescriptions, insurance referrals along with other required registration forms.
• Informs patient of co-payment/payment responsibilities and collects payment.
• Notify appropriate location of cancellations, reschedules, and/or Workers Comp appointments including updating appointment status in EMR.
• Complete cross-training as front desk/receptionist to fill in as needed when gaps in staffing.

Minimum Education and/or Experience Requirements

• High School degree or equivalent.
• Minimum of 1-year related work experience in a physician practice, hospital setting or directly related customer service setting.

Knowledge, Skills and Abilities

• Good organizational skills: ability to set priorities effectively.
• Knowledge of EPIC/EMR preferred.
• Knowledge of insurance preferred.
• Ability to float to front desk/reception as needed.
• Compensation is based on experience.