- Daily interaction and guidance with team members to identify improvement opportunities
- Deliver effective schedule management ensuring the department is adequately staffed at all times
- Ensure proper backups are in place to cover high priority accounts, and department surges
- Review, assess, and manage the daily CARE workflow
- Supervise the floor and delegate assignments to ensure they are addressed in a timely manner
- Compile performance reviews, coach, and mentor employees with a strong focus on career development
- Identify opportunities in Customer Experience and collaborate with managers to bring solutions forward
- Provide off-hours back up in the case or an outage, customer escalation or issues with team coverage
- Collaborate closely with the Account Managers and Customer Experience Managers to ensure customer expectations, SLA's and KPI's are achieved
- Review and implement training sessions with newly hired Support Team Members
- Provide additional support to the Driver Call Center for coverage and support
- Respond to operational department questions, issues and escalations related to the Support Team
- Actively participate in inter-departmental management and/or customer meetings
- Maintain an open dialog to communicate changes or updates to senior management if and when certain patterns are observed from customers
- Ability to effectively manage the team remotely
- Facilitate weekly staff meetings, huddles to review team performance
- Facilitate 1 on 1's with each team member on a regular basis focused on listening, provide feedback and setting expectations
- Observe, document and address employee behaviors and conduct expectation-setting conversations in order to course-correct
- Partner with HR to deliver expectation-setting regarding employee performance issues
- Active participation in managerial and customer meetings.
- Handles day to day office interactions
- Makes presentations to both small and large audiences
- Always foster a spirit of cooperation and teamwork
- Other duties as assigned
- Bachelor's Degree in business or equivalent experience in related field
- 5+ years of client service experience
- Demonstrated project leadership skills a plus
- Training and Development experience a plus
- Proven capability of motivating, developing and directing others to achieve results
- Strong results orientation with the proven ability to consistently meet and exceed goals
- Capable of making commitments, setting priorities and delivering results on time and on budget
- Experience in training and development team members
- Ability to effectively partner with senior levels within the organization
- Excellent organizational and presentation skills
- Demonstrated interpersonal skills
- Capable of organizing teams and meeting demanding deadlines
- Expert with Microsoft Office applications - Word, Excel, PowerPoint, and Outlook
- Audit and process weekly payroll through WorkDay
- Set Performance goals and monitor performance to goals through WorkDay
- Must have exceptional phone and written communication skills.
- Ability to deliver excellent written and oral presentations to all levels of the organization, customer, and driver.
- Bilingual French or Spanish a plus
- Aptitude and skill to calculate interest, percentages, depreciation rates and discounts
- Analytical skill set to understand total cost of ownership, pricing and cost saving levers in a fleet environment
- Ability to provide sound problem solving, analysis and critical thinking
- Ability to gather, analyze and organize complex data and draw appropriate conclusions
- Ability to apply tools to understand and improve business processes
- Hybrid/Mostly In Office
- Up to 20% Travel Required
-
Resonance Wealth Management, Inc. Sandy Springs, United StatesThe role, as a **Client Service Associate**, is to enhance the client experience by servicing clients and providing operational and administrative support to Financial Advisor/CEO. Day-to-day duties entail a wide variety of responsibilities and skills, including administrative, c ...
-
Client Service Manager
2 weeks ago
Decisely Alpharetta, United StatesJob Description · Job DescriptionCLIENT SERVICE MANAGER - Employee Benefits (Must be licensed) · JOB SUMMARY: · Are you passionate about guiding a team towards excellence and making a significant impact on client satisfaction? · The Client Service Manager role offers a dynamic o ...
-
Client Services Manager
1 week ago
Quest Group Executive Search & Staffing Solutions Sandy Springs, United StatesJob Description · Job DescriptionQuest Group is searching for a talented and eager to learn Client Services Manager for our Wealth Management Firm - This is a small firm so someone eager to learn, a real go-getter, self sufficient, and from financial services would be ideal · Thi ...
-
Client Service Representative
4 weeks ago
COUNTRY Financial Alpharetta, United StatesAre you ready to be successful and advance your career? Do you enjoy interacting with and helping others? Are you looking for meaningful work that makes a difference to people? Are you someone who isn't afraid to bring solutions to the table to solve problems? · If so, this may ...
-
Client Service Manager
3 weeks ago
Decisely Alpharetta, United StatesCLIENT SERVICE MANAGER - Employee Benefits (Must be licensed)JOB SUMMARY:Are you passionate about guiding a team towards excellence and making a significant impact on client satisfaction? The Client Service Manager role offers a dynamic opportunity to become a champion for client ...
-
Client Service Representative
3 weeks ago
COUNTRY Financial Alpharetta, United StatesAre you ready to be successful and advance your career? Do you enjoy interacting with and helping others? Are you looking for meaningful work that makes a difference to people? Are you someone who isnt afraid to bring solutions to the table to solve problems? · If so, this may b ...
-
Client Service Associate
2 days ago
Hub International Sandy, United StatesAbout HUB: · HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 600 offices ...
-
Client Service Advocate
2 weeks ago
ClearStar Alpharetta, United StatesJob Description · Job DescriptionSalary: Starting at $18.00/hour · Why ClearStar Needs You: · Are you ready to be the superhero of customer satisfaction while making an impact? As a Client Service Advocate, you'll be the champion of our clients, swooping in to save the day with y ...
-
Lead Client Service Advocate
1 week ago
ClearStar Alpharetta, United StatesJob Description · Job DescriptionSalary: · Why ClearStar Needs You: · Are you ready to spearhead a team dedicated to unparalleled customer service? Join us at the forefront of innovation and excellence as our Client Service Advocate Lead. Harness your passion for client satisfac ...
-
Financial advisor client service assistant
3 weeks ago
Artisan Financial Strategies Alpharetta, United StatesCareer Path · You should expect to hold the Investment Customer Service position for 24-36 months, during which time you will be evaluated on the impact of your contributions to the firm, taking on more responsibilities as you acquire the necessary skills to eventually advance to ...
-
Entry Level Client Services Manager
2 weeks ago
1Connect Consulting Sandy Springs, United StatesHere at 1Connect Consulting, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking an Entry Level Client Services Manager to support our nonprofit clients, both new and existing, in their mission to expand their charitable re ...
-
Client Service Associate-Wealth Solutions
1 week ago
Ronald Blue & Co Alpharetta, United StatesJob Type Full-timeDescriptionThe Client Service Associate is responsible for overseeing the various aspects of client service to serve Wealth Solutions (includes Family Office, Sports & Entertainment and/or Institutional clients) in the most efficient and careful manner and for d ...
-
Financial advisor client service assistant
2 weeks ago
Artisan Financial Strategies Alpharetta, United StatesCareer Path · You should expect to hold the Investment Customer Service position for 24-36 months, during which time you will be evaluated on the impact of your contributions to the firm, taking on more responsibilities as you acquire the necessary skills to eventually advance t ...
-
TransUnion LLC Alpharetta, United States Full timeWhat We'll Bring: · At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build ...
-
Licensed Salon Manager
3 days ago
Sport Clips Alpharetta, United States Full timeSport Clips Haircuts is Hiring Hair Stylists Do What You Love. Love What You Do. · JOB DESCRIPTION · Our busy salon in Alpharetta (near the busiest Publix in the area) is looking for talented hair stylists who are passionate about cutting hair and making their clients look great ...
-
Phlebotomist
2 weeks ago
Actalent Alpharetta, United States Full timeNow hiring for a phlebotomist to join a team in a doctor's office for a top diagnostic center · Become part of a team that is a leader in pathology services. · Offering PTO and 7 paid holidays · Job Title: Phlebotomist · Work Environment: On-Site · M-F 8:30 AM - 5:30 PM · Job D ...
-
Phlebotomist
2 weeks ago
Actalent Alpharetta, United States Full timeAre you a phlebotomist seeking a new opportunity? · Join one of the largest providers of pathology services in the United States · Now offering PTO and 7 paid holidays · Job Title: · Phlebotomist · Work Environment: · On-Site (Johns Creek, Georgia) · M-F 8:30 AM - 5:30 PM · Jo ...
-
Phlebotomist
3 weeks ago
Actalent Alpharetta, United States Full timeIMMEDIATE NEEDS for experienced Phlebotomists to join privately held and physician-centric diagnostic client in Georgia and to support a Johns Creek, GA location · Actively screening to interview next week · Description: · Phlebotomist I performs daily phlebotomy activities of In ...
-
Phlebotomist
2 weeks ago
Actalent Alpharetta, United States Full timeNow hiring for a phlebotomist to join a team in a doctor's office Located in Johns Creek, GA. · Offering PTO and 7 paid holidays · Job Title: Phlebotomist · Work Environment: On-Site (Johns Creek, Georgia) · M-F 8:30 AM - 5:30 PM · Job Description: · Phlebotomist performs daily ...
-
Associate Manager
2 weeks ago
Lilly Pulitzer Alpharetta, United States**Job Type**: · Regular · Brand Strategy · Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out. · **Our Brand vision statement is**: "Create Your Sunshine, A Resort State of Mind". · **Our Brand Equities are**: Casual Glamour, ...
Supervisor, Client Services - Alpharetta, United States - Wheels, LLC
3 weeks ago
Description
Job Description:The Supervisor, Client Services is responsible for leading a team of Customer Support Specialists, who provide support to Account Managers with responsibility for fulfilling customers' requests within expectations. This leader provides guidance, leadership and performance management to these specialists. This role requires a strong focus on the delivery of customer satisfaction, and the ability to lead a high performing support team. These team members are entering into the fleet management space at the ground level providing the support needed to delight our customers requiring a strong training and development discipline. Core competency in process mapping, and writing of detailed operating procedures is also key in this role. In addition, strong organizational skills, employee coaching, and the ability to multi tasks are essential.
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
