Technical Project Coordinator - Atlanta, GA
2 weeks ago
Job summary
The Technical Project Coordinator will be responsible for managing technical projects including customer onboarding phishing campaigns email signature implementations Sharepoint migrations and internet installations.This role reports to the Technical Project Management Team Lead.
The Technical Project Coordinator will interact daily with the Cortavo support teams to Drive project activities by working with our Service Desk Field Services and Engineering departments Coordinateensure all tasks are being completed within expected timeframe Ensure that procurement is happening as expected Field engineer scheduling for onsite activities site surveys hardware installations Validate orders for internet and other services that may need to be provisioned The Technical Project Coordinator will interact their assigned Cortavo customers to ensureProject definition project planning date setting and milestone tracking Coordinate interactions with Cortavo resources to accomplish project requirements Continual understanding of project milestones and timelines by frequent verbal and written communication Responsibilities Anticipate customer needs proactively addressing them throughout the project management process ultimately positioning accounts for continued success Ensure timely successful project management to help customers realize the business value of our partnership and offerings Maintain customer satisfaction by engaging other teams removing roadblocks Develop customer-facing documentation visually describe project management milestones timelines Generate a high level of communication meeting recaps Provide recommendations process orcommunication improvement related technical projects reduce delivery time improve customer satisfaction Maintain records information about thatcustomer making sure that information is up-to-date in applicable systems Autotask IT Glue Datto Salesforce etc Required Skills & Qualifications Bachelor degree Business Administration or related field Minimum yearsproject management experience Experience technicalprojectmanagement HaaS SaaS ITServicesskills Experience in acustomerservice/success environmentimplementation/projectenvironment Experienceprojectmanagements tools Smartsheets Wrike etc Experience ticketingsystems Autotask Halo Jira Proficiency MicrosoftOfficeSuite MicrosoftTeams Proficiency GoogleSuite particularly Gmail GoogleDocs Strong written verbal communicationskillsemphaticcustomerserviceapproach Excellentorganizational timemanagement multitaskingcapabilities Empathyforcustomerwhen delaysorissuesoccur True note-taker driveaccomplishing task on-time aheadoftime PreferredQualificationsTechnicaland/orcomplexprojectmanagexperience ManagedServiceProviderexperience Familiarityithardwaresoftwareandservicetechnology Familiaritywithtooltstechnologiescommonlyusedsmallbusinesses
Job description
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