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Richardson

    Site Reliability Engineer - Richardson, United States - Diverse Lynx

    Diverse Lynx
    Diverse Lynx Richardson, United States

    2 weeks ago

    Default job background
    Description

    Technical/Functional Skills

    Windows Powershell; Digital :
    DevOps


    Experience Required

    5+ Year


    Roles & Responsibilities


    Skillsets/knowledge required:

    • Networking fundamentals
    • PC/server hardware
    • RBAC assignments
    • D/AD security groups, permissions, group policy, MFA
    • Windows Client and Server OS, file system permissions
    • Security fundamentals and processes (JEA, change tracking, audit trails, approval/authorizations)
    - zure fundamentals

    • Detailed and clear communication, written and verbal

    Responsibilities:

    • Receive, triage, and manage ITrelated issues reported by end users
    • Drive clarity of reported issues, translating business and user functions into likely technical causes
    • Engage appropriate SMEs and IT teams to resolve issues, based on root cause and area of responsibility
    • Handle escalations in priority/criticality
    • Identify and pull multiple teams together to resolve complex issues
    • Document roles, responsibilities mapped to technical permissions required to fulfill those roles
    • Identify pain points and repeated issues, create action plans to reduce toil
    • Track and drive down MTTR
    • Drive incident bridge calls, engage required SMEs and drive outages to closure
    • Document outage activities, manage regular communications with stakeholders
    • Drive postmortem reviews with applicable teams
    • Regular reports on overall issue counts, categories, resolution time
    Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

    All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

    We promote and support a diverse workforce across all levels in the company.
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