Call Center Representative/ Scheduler - Albuquerque, United States - AlluraDerm MD Med Spa

Description

Job Description

We are looking for a positive and personable, fast-paced, highly ethical, and experienced Customer Service Representative who thrives on helping their team members succeed. Also, someone who is looking for long term, stable employment. AlluraDerm is a small but expanding premier medical spa. We are ranked #1 in a variety of medical esthetic services such as Botox and CoolSculpting. Our growing team is enthusiastic and highly motivated to do their best to provide excellent service to our patients and clients so that they can positively impact others.

Hourly Base Salary + Commission + Bonus Opportunities

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Responsibilities

• Provide World-Class customer service through positive interaction and continuously elevate customer/patient satisfaction and experience efficiently through emails and phone calls.
• Efficiently handle high volume of inbound calls and outbound as necessary.
• Answer questions on all services, instructions, payments, fees, policies accurately and efficiently with World-Class customer service
• Convert new patient inquiries (leads) to schedule proficiently (high conversion rates) and quickly while providing world-class customer service
• Meet/exceed established industry-standard service goals and key performance indicators (KPIs) e.g. Average Handle Time (AHT), Not Ready (ACW), Commitment to Schedule, Quality Assurance, Service Goals, Service Levels, Abandonment Rates, Average Speed of Answer (ASA)
• Schedule existing and new patients accurately and efficiently with World-Class customer service

Schedule:

• Monday-Friday
• Rotating opening shift (8:30 Am-4:30 Pm) to closing shift (9:00 Am-5:15 Pm)

Experience:

• Required: 1 year of customer service experience.
• Preferred but not required: 1 year of Call Center experience.

Education:

• High School Diploma or equivalent (Required)

Ideal Traits:

• Fluent and articulate in English
• Courteous and polite
• Thrives in a fast pace environment
• Ability to perform duties efficiently and accurately
• Strong work ethics and moral compass
• Driven by the ability to help the team/company succeed
• Exceptional level of accountability