- Liaison between Service Team, external vendors, and internal business partners to ensure customer needs are addressed, bringing in the right resources at the right time. This includes keeping the Sales/Service Manager informed and communicating with them as needed.
- Educate and nurture relationships with clients.
- Provide quotes for day to day and project needs.
- Sets appropriate expectations with prospects and clients regarding technology solutions, standard contract provisions and potential exceptions.
- Provide exceptional follow-up to Braver Technology clients on services delivered and identify future opportunities through strategic guidance.
- Conduct Check In's and Strategic Business Reviews with clients.
- Issue resolution, via various inbound sources: email, calls, and ticketing board; respond to client inquiries to resolve issues timely and effectively.
- Liaison with the Professional Services Team, NOC, and/or Service Operations as necessary. Coordinate with Service Delivery teams to manage the logistics of client projects.
- Coordinate day-to-day client deal requirements by effectively assessing customer concerns, networking with the appropriate resources, and providing creative solutions to customer needs. Work with Design Engineers to determine the best solution(s) for clients.
- Research technical solutions with multiple distributors and generate quotes.
- Maintain vendor relationships.
- Contribute to the maintenance of the Sales Team knowledgebase.
- Make recommendations for changes to processes/procedures where appropriate.
- Collaborate with the Engagement Manager Team to achieve Key Performance Indicators (KPIs) established by Braver Technology.
- Coordinate with Braver Technology business and technology partners to register opportunities and participate in sales reward programs.
- Perform technical research for the benefit of our clients.
- Support Marketing programs and campaigns to engage prospective clients.
- Provide Support for Prospective Client Meetings
- Participate in both online and in-person training programs and attend conferences, networking events and workshops to stay current with technology offerings and identify new prospects.
- Participate in special projects which support organizational needs, effectively assessing and communicating business impacts.
- Attend and participate in all required company training, meetings, etc.
- Ability to organize multiple tasks and priorities.
- Must possess time management skills and be goal and deadline oriented.
- Must possess excellent oral and written communication and interpersonal skills.
- Ability to facilitate meetings and/or present to groups of varying sizes.
- Ability to convey Braver Technology value proposition and differentiators in the marketplace.
- Must demonstrate a commitment to continual learning and growth.
- Ability to think critically and strategically.
- Ability to work independently, self-starter.
- Ability to manage small projects with little oversight.
- Ability to work within budgets.
- Ability to make decisions in matters of significance.
- Always understand and practice Braver Technology core values:
- Experience working for a Managed Service Provider ( MSP )
- Experience managing projects
- Experience creating diagrams with Microsoft Visio
- Experience w/ support ticketing systems and network monitoring software.
- Experience troubleshooting Windows operating systems, as well as desktop & laptop hardware.
- Experience w/ network-based Antivirus solutions (SentinelOne knowledge is a plus)
- Experience supporting Windows Servers
- Experiencing installing & supporting network-based printers & copiers
- Experience configuring network switches, firewalls (SonicWALL, Meraki, & Cisco ASA experience is a plus), and Wi-Fi equipment.
- Experience supporting virtualization technologies.
- Education: Bachelor's degree in a business or technology related field, or an equivalent combination of education and experience.
- Working knowledge of CRM, HubSpot and/or ConnectWise software preferred.
- Understanding of Manage Service Provider (MSP) organizational processes and systems preferred.
- Proficient in MS Office, including Outlook, Word, Excel, PowerPoint, and Microsoft Teams.
-
Client Advisor
3 weeks ago
LVMH Boston, United StatesPoste · Our Louis Vuitton store in Boston Copley is seeking a highly motivated Client Advisor with a passion for creating memorable experiences for our worldly clientele. · Profil · This is an opportunity for those who thrive in a fast-paced environment, see themselves as more t ...
-
Client Advisor
1 week ago
LVMH Boston, United StatesPoste · Our Louis Vuitton store in Boston Copley is seeking a highly motivated Client Advisor with a passion for creating memorable experiences for our worldly clientele. · This is an opportunity for those who thrive in a fast-paced environment, see themselves as more than a Sal ...
-
Client Advisor
3 weeks ago
LVMH Boston, United StatesPoste · LOEWE is one of the world's major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences int ...
-
Client Advisor
3 weeks ago
Brunello Cucinelli USA Boston, United StatesAbout us: · "Those who work with us take part in the companys life. Everybody knows that their work is an indispensable contribution to our shared growth " · Brunello Cucinelli · Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian hou ...
-
Client Advisor
2 weeks ago
Brunello Cucinelli USA Boston, United StatesAbout us: · "Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth " · – Brunello Cucinelli · Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian ho ...
-
Client Advisor
6 days ago
LVMH Boston, United StatesPoste · LOEWE is one of the world's major luxury houses, founded in 1846 in Spain. Today the Maison is under the creative direction of Jonathan Anderson, who has envisioned and crafted a bold new chapter for LOEWE, translating a prismatic and eclectic range of art influences int ...
-
Client Advisor
1 week ago
Moncler Boston, United States Part timePOSITION OVERVIEW: · Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/ex ...
-
Stratascale Client Advisor
6 days ago
StrataScale Boston, United StatesJob Summary · The Client Advisor will focus on developing new business with existing customers and acquiring new customers across a focused Named Account List, composed of Fortune 1000 businesses. As a Client Advisor, you will primarily focus on driving conversations with techno ...
-
Stratascale Client Advisor
3 weeks ago
StrataScale Boston, United StatesJob Summary: · The Client Advisor will focus on developing new business with existing customers and acquiring new customers across a focused Named Account List, composed of Fortune 1000 businesses. As a Client Advisor, you will primarily focus on driving conversations with techn ...
-
Stratascale Client Advisor
3 weeks ago
StrataScale Boston, United StatesJob Summary: · The Client Advisor will focus on developing new business with existing customers and acquiring new customers across a focused Named Account List, composed of Fortune 1000 businesses. As a Client Advisor, you will primarily focus on driving conversations with techn ...
-
Client Relationship Advisor
2 weeks ago
Aon Boston, United StatesPosting Description: · Client Relationship Advisor · Aon South Africa is recruiting a Client Relationship Advisor in our Commercial department, based on a hybrid basis at our head offices in Sandton. · The purpose of the role is to maintain, retain and service clients by impro ...
-
Senior Client Advisor
3 weeks ago
Marsh LLC Boston, United StatesMarsh has an exciting opportunity in our Energy and Power practice.Sr. Client Advisor – Energy & PowerWhat can you expect:Becoming a member of Marsh's best in class Power & Energy team who delivers expert broking & strategy solutions to help manage risk with confidence. · In thi ...
-
Client Relationship Advisor
1 week ago
Aon Boston, United StatesPosting Description: · Client Relationship Advisor · Aon South Africa is recruiting a Client Relationship Advisor in our Commercial department, based on a hybrid basis at our head offices in Sandton. · The purpose of the role is to maintain, retain and service clients by improvi ...
-
Technical IT Client Advisor
3 weeks ago
Braver Technology Solutions Boston, United StatesWe are looking for a highly motivated and client-focused Technical Client Advisor (TCA) to join our multi-faceted company. The ideal candidate will have strong interpersonal skills, a demonstrated ability to problem-solve, and meticulous attention to detail. You will be responsib ...
-
Technical IT Client Advisor
3 weeks ago
Braver Technology Solutions LLC Boston, United StatesWe are looking for a highly motivated and client-focused Technical Client Advisor (TCA) to join our multi-faceted company. The ideal candidate will have strong interpersonal skills, a demonstrated ability to problem-solve, and meticulous attention to detail. You will be responsib ...
-
Automotive Client Advisor
3 weeks ago
Herb Chambers Boston, United StatesJob Description · Herb Chambers MINI of Boston is looking for experienced Sales Consultants who are wanting to better their careers and grow with New England's largest Automotive Retailer · Herb Chambers dealerships have been voted as one of The Boston Globe's Top Places to Work ...
-
Automotive Client Advisor
2 weeks ago
Herb Chambers Boston, United StatesJob Description · Herb Chambers MINI of Boston · is looking for experienced Sales Consultants who are wanting to better their careers and grow with New England's largest Automotive Retailer · Herb Chambers dealerships have been voted as one of The Boston Globe's · Top Places ...
-
Automotive Client Advisor
3 weeks ago
Herb Chambers Boston, United StatesJob Description · Herb Chambers MINI of Boston is looking for experienced Sales Consultants who are wanting to better their careers and grow with New Englands largest Automotive Retailer · Herb Chambers dealerships have been voted as one of The Boston Globe's Top Places to Work ...
-
Client Advisor, Visual Specialist
3 weeks ago
LVMH Boston, United StatesPoste · Loewe is seeking a Client Advisor, Visual Specialist to join our team at the new store opening in Copley Square Boston, MA · In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company va ...
-
Private Client Financial Advisor
3 weeks ago
Citizens Bank Boston, United StatesAt Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you'll deepen relationships with your clients by collaborating with peers across banking, lending a ...
Technical IT Client Advisor - Boston, United States - Braver Technology Solutions
3 weeks ago
Description
We are looking for a highly motivated and client-focused Technical Client Advisor (TCA) to join our multi-faceted company. The ideal candidate will have strong interpersonal skills, a demonstrated ability to problem-solve, and meticulous attention to detail. You will be responsible for and involved in the day-to-day oversight and management of their assigned client portfolio, serving as the coordinating link between client and internal teams.
Every client relies on their TCA to empower their organization by leveraging the full capabilities of the Braver Technology relationship. You will wake up and come to work every day with a mission to drive the success of your clients through IT Operations, Digital Transformation and Security by providing information to stakeholders, managing all aspects of the relationship with them to ensure that we are meeting or exceeding expectations; communicating effectively with both internal and external customers; maintaining confidentiality regarding private data; conducting research on potential issues related to customer relationships; developing new business opportunities through direct contact with clients.
Detailed job duties include:
