- Supervises CCS staff in a leadership role to maintain a positive working environment by creating synergy and teamwork to minimize employee relations issues and reduce turnover
- Communicates effectively across pharmacy and/or corporate teams and with patients, and successfully resolves issues
- Assists manager in day-to-day pharmacy operations and in implementing new procedures to ensure that the accurate and timely dispensing of quality pharmacy services is consistently delivered to all patients using effective service leadership and customer skills
- Manages and reports on activity of vertical team members, including managing of daily workflow and productivity trends
- Monitors and validates adherence to Policies and Procedures within the CCS team, auditing as necessary to ensure productivity and performance to goals are accomplished or exceeded
- Manages daily auditing reports to ensure clinical documentation needs are gathered and entered correctly based on policies and procedures
- Manages communication, assignments, process updates and feedback for any off-site team in the CCS work group
- Knowledgeable to perform all CCS functions and resolves escalations regarding difficult cases. Provides thorough, accurate and timely responses to requests
- Implements and follows up on progress of any operational changes and updates to the CCS process with leadership, the CCS team, and key stakeholders
- High School Diploma/GED
- 5 years pharmacy experience, 1 years supervisor experience required
- Previous Experience in Pharmacy, Nationally Certified Pharmacy Technician, Associates or Bachelor's degree or equivalent experience preferred
- Licensed/registered pharmacy technician or as required by state law
- Excellent interpersonal skills, able to work with all levels of management and staff, vast knowledge of pharmacy terminology and process
- Ability to multitask in a demanding environment.
- Excellent organizational skills and mindfulness
- Percentage of Travel: 0-25%
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supervisor, clinical care specialist - ENGLEWOOD, United States - BrightSpring Health Services
Description
Our CompanyAmerita
Overview
TheClinical Care Specialist (CCS) Supervisorwill monitor and provide staffing direction in their specific workflow vertical.
They are responsible for oversight of activities relating to collection and entry of clinical supporting documents needed to care for our patients, including, but not limited to:
laboratory results, signed written orders, assignment of benefits, and ongoing clinical documentation.
This role requires advanced program and working knowledge of data entry, prescription-related knowledge and will provide quality control by routinely examining patient profiles and/or tasks completed by team members, review of order entry accuracy, and process reviews.
This is a remote position. Applicants can live anywhere within the continental USA.We offer:
Competitive pay
Health, dental, vision and life insurance benefits
Company paid STD and LTD
Employee Discount Program
401k
Paid-time off
Tuition reimbursement
Non-retail/Closed-door environment
If your passion is service excellence and top-quality care come join our team and apply today
*Position will be posted for a minimum of 7 business days
Responsibilities
Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital.
Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness and entrepreneurial spirit of a local provider.
For more information about Amerita, please Follow us onTwitter ) and LinkedIn ) .Additional Job Information
USD $45, $55,000.00 / Year
ALERT:
We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience.
During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email.
If you are suspicious of a job posting or job-related email mentioning our company, please contact us at .
Click here ) for additional FAQ information.Job LocationsUS-CO-ENGLEWOOD
ID
Line of Business Amerita
Position Type Full-Time
Pay Min USD $45,000.00/Yr.
Pay Max USD $55,000.00/Yr.
