- Provides outstanding customer service through the successful intake, prioritizing, and resolution of calls and patient needs for a multi-specialty team.
- Greets patients and assist with resolving patient issues or bringing up patients issues.
- Check-in and out patients and collect co-payments/give receipts/reconcile payments. Verifies that patient demographic and insurance information is accurate in CS-Link.
- Schedules appointments, complete patient registration, collect patient payments and deliver a high standard of patient service.
- Assists with the management of physician schedules and find opportunities for improvement. Handle patient/provider correspondence as instructed.
- Process and track referrals and authorizations for various insurance types.
- Manages patient care flow and assist with monitoring CS-Link message pools and standard work.
- Monitors and assess their own workflow to find opportunities for improvement.
- Explains policies, procedures, or services to patients using administrative knowledge.
- Participates in daily huddles and staff meetings.
- Promotes and practice infection prevention standards and all department policies and procedures.
- Carries out lobby PSR role in all outpatient MDN departments. This requires learning and understanding of various E functionalities, knowledge and skills specific to the covering clinic.
patient service rep - Beverly Hills, CA , USA, United States - Cedars-Sinai
Description
Job Description
The Patient Service Rep is responsible for positive patient relations, proper telephone communication, appointment scheduling, patient registration, payment and co-payment collection, and overall providing outstanding customer service to patients through the intake of calls and ability to navigate services throughout Cedars Sinai Medical Network.
Duties and Responsibilities:
Qualifications
Education
High school diploma/GED preferred.
Experience:
Two (2) years of experience working as a Patient Service Representative in an outpatient medical office setting preferred.
Req ID : 781
Working Title :
Patient Service Rep - Vascular Surgery
Department :
Vascular Surgery
Business Entity :
Cedars-Sinai Medical Care Foundation
Job Category :
Administrative
Job Specialty :
Admissions/Registration
Overtime Status :
NONEXEMPT
Primary Shift :
Day
Shift Duration : 8 hour
Base Pay :
$ $29.54
Cedars-Sinai is an EEO employer.
Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.