- Supervises, analyzes, authorizes and directs the work activities for assigned employees
- Analyzes team performance results by reviewing productivity and quality of work performed by assigned unit
- Supervises and plans monthly team meetings
- Meets with individual staff members regularly to assess and align performance goals to ensure staff members are on schedule in attaining their goals
- Completes performance reviews yearly for staff
- Maintains staff job results by coaching, counseling, and disciplining employees; planning, monitoring and documenting job performance
- Develops staff by providing information, educational opportunities and experiential growth opportunities
- Responds to staff by assisting with questions; provides a course of action
- Analyzes and resolves inquiries from members and providers
- Supervises and directs work activities for assigned employees
- Responsible for maintaining an acceptable level of customer service, productivity and quality of work performed for the assigned unit
- Participates in developing, refining and implementing unit policies and procedures
- Maintains staff by orienting and training employees
- Provides data in preparation for unit budget; shares accountability for performance against operating budget
- Contributes to team effort by accomplishing related results as needed
- Identifies methods of increasing auto adjudication
- Identifies and develops the skill sets of individual staff members for further advancement
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR older
- 2+ years of external / internal customer service experience within the healthcare industry
- Must be a current GEHA Supervisor with 1+ years of leadership experience
- Experience with GEHA members
- Experience with using Windows personal computer applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime.
Preferred Qualifications: - 1+ years of medical claims processing experience
- 5+ years of experience with analyzing and solving customer problems in an office, claims OR customer service environment
- Reside within Kansas City, MO
Telecommuting Requirements: - Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills: - Ability to multi - task including the ability to understand multiple products and multiple levels of benefits within each product
Physical and Work Environment: - Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to representatives talking, computers, printers, and floor activity
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $58,300 - $114,300 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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Senior Customer Service Supervisor - Kansas City, United States - UnitedHealth Group
Description
You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM
UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.
In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.
Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am - 8:00pm EST. It may be necessary, given the business need, to work occasional overtime.
We offer on the job / shadow - based training. The hours during training will be any 8 hour shift between 8am to 8pm EST. Training will be conducted virtually from your home.
All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:
