Customer Service Specialist - Pittsburgh

Only for registered members Pittsburgh, United States

2 days ago

Default job background
Full time $50,000 - $85,000 (USD) per year *
* This salary range is an estimation made by beBee
We are seeking a highly organized Customer Service Specialist. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. While IT expertise is not required, ...
Job description

We are seeking a highly organized Customer Service Specialist. This role is critical in ensuring a smooth transition for end users by providing frontline support, managing escalations, and maintaining clear communication throughout the process. While IT expertise is not required, a basic understanding of software systems is a plus.
Key Responsibilities:

  • Serve as the first point of contact for users.
  • Provide exceptional customer service and support via phone, email, and chat.
  • Escalate technical issues and user concerns to the appropriate teams promptly.
  • Track and document user interactions and issues in a clear and organized manner.
  • Collaborate with internal teams to ensure timely resolution of escalated issues.
  • Assist in creating and maintaining support documentation and FAQs.
  • Monitor rollout progress and report trends or recurring issues to leadership.

Qualifications:

  • Proven experience in a customer service or support role.
  • High-volume call center environment
  • Use of ticketing system
  • Excellent organizational skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to manage multiple tasks and prioritize effectively.
  • Comfortable working in a fast-paced, dynamic environment.
  • Basic familiarity with software systems or willingness to learn quickly.
  • Experience with ticketing systems or help desk tools is a plus.
  • Understanding of escalation protocols and issue tracking.
  • Ability to remain calm and professional under pressure.


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