Patient Service Representative - Fond du Lac, United States - 223 Aurora Medical Group, Inc.

    223 Aurora Medical Group, Inc.
    223 Aurora Medical Group, Inc. Fond du Lac, United States

    1 week ago

    Default job background
    Full time
    Description

    Department:

    09122 AMG Fond du Lac - Front End Staff

    Status:

    Full time

    Benefits Eligible:

    Yes

    Hou rs Per Week:

    36

    Schedule Details/Additional Information:

    Monday: 8am - 5:45pm

    Tuesday: Off

    Wednesday: 8:15am - 5:45pm

    Thursday: 8am - 5:45pm

    Friday: 8am - 5pm

    Major Responsibilities:
  • Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
  • Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
  • Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
  • Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
  • Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
  • Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
  • Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
  • Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
  • May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
    • Licensure, Registration, and/or Certification Required:
  • None Required.
    • Education Required:
  • High School Graduate.
    • Experience Required:
  • No experience required.
    • Knowledge, Skills & Abilities Required:
  • Excellent customer service skills.
  • Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
  • Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
  • Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
  • Excellent organizational skills.
  • Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
  • Ability to work in a fast paced environment with a strong attention to detail and accuracy.
    • Physical Requirements and Working Conditions:
  • Exposed to normal medical office environment, may be exposed to potentially ill patients.
  • Must be able to sit for extended periods of time.
  • Operates all equipment necessary to perform the job.