- Cultivate a deep understanding of our products to effectively tackle the unique and varied issues our customers may encounter.
- Establish deep and trusting relationships with crucial stakeholders (including senior leaders) at the customer's organization, particularly in IT, Procurement, Security, Legal, and Compliance.
- Collaborate closely with cross-functional partners in Security & Compliance, Product Management, Engineering, and Legal to respond to RFPs and Security Questionnaires.
- Serve as a reliable technical advisor to account teams, overseeing post-sale onboarding of the product for customers, driving select implementations, and ensuring smooth handoffs to Solutions Delivery Consultants for large-scale projects, and to Customer Support for minor implementations and routine troubleshooting.
- Regularly contribute to the team by developing new processes, such as an RFP response workflows, proposing solutions to process bottlenecks or product limitations, and establishing and documenting best practices learned from our customers.
- Advise Product Marketing on language that resonates with technical buyers, thereby advancing go-to-market positioning and messaging.
- You bring 4 years of experience in solutions/sales engineering and technical implementation
- You bring at least 4 years of experience having worked in a professional services context
- You carry a diverse range of industry knowledge with an understanding of various regulated business processes.
- You've experienced the realities of traditional office environments: working in cubicles, commuting, adhering to dress codes, participating in office social activities, and navigating outdated technology and processes. This firsthand knowledge equips you to empathize with our customers and understand the challenges they face in their work lives.
- You're well-versed in how Software as a Service (SaaS) is designed, built, marketed, and implemented. This understanding enables you to be creative with customers and help shape a roadmap that maximizes value for Mural and our customers.
- You are adept at advising customers on the use of RESTful APIs.
- Your expertise spans across enterprise systems and processes that support Compliance, Information Security, and Legal functions. You're curious about and have some knowledge of topics like User Lifecycle Management, Data Loss Prevention, Data Retention, eDiscovery, and Auditing and Monitoring.
- You have experience with the technical requirements needed to comply with regulatory and compliance frameworks, namely GDPR, PCI, HIPAA, FINRA, and Data residency. This knowledge will be used primarily to understand our customers' needs and constraints in these areas.
-
Software Developer
4 days ago
DataAnnotation Remote, United StatesDataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. · We are looking for a proficient *programmer* to join our team to train our AI chatbots to code. You will work ...
-
AI Content Writer
1 week ago
DataAnnotation Remote, United States Full timeDataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a *professional content writer and copy editor *to join our team and teach AI chatbots. You w ...
-
Enrollment Tech Analy I
1 week ago
Unum Remote, United States Full timeJob Posting End Date: May 06When you join the team at Unum, you become part of an organization committed to helping you thrive. · Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments ...
-
Field Account Executive, Dallas
6 days ago
Tock Remote, United States Full timeTock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets. · As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the ...
-
Field Account Executive
1 week ago
Tock Remote, United States Full timeTock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets. · As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the ...
-
Field Account Executive
3 days ago
Tock Remote, United States Full timeTock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets. · As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the ...
-
Field Account Executive
3 days ago
Tock Remote, United States Full timeTock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets. · As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the ...
-
Field Account Executive, London
1 week ago
Tock Remote, United States Full timeTock is looking for experienced and motivated Field Account Executives to support our expansion by representing Tock in several major metropolitan markets. · As a member of Tock's growing sales organization, you'll be part of a dynamic group, and will get to work with some of the ...
-
Manager, Customer Success
2 days ago
Squarespace Remote, United States Full timeAt Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and Portland and a remote workforce. Customer Success Specialists work with our custome ...
-
Senior Research Consultant
1 week ago
Endava Remote, United States Full timeENDAVA AT A GLANCE · We are a global public technology company with over 23 years of experience working with some of the biggest global names in payments, banking, financial services, insurance, media, technology, and more. Through Digital Evolution, Agile Transformation, and A ...
-
Project Manager, Communications
1 week ago
Wikimedia Foundation Remote, United States Full timeSummary · The Wikimedia Foundation is looking for a Project Manager for the Communications department of the Wikimedia Foundation. Reporting to the Senior Manager of Program Management, you will work closely with multiple teams and departments on projects that support the Foundat ...
-
Director of New Business Development
3 weeks ago
Levvel Remote, United States Full timeENDAVA AT A GLANCE · We are a global public technology company with over 23 years of experience working with some of the biggest global names in payments, banking, financial services, insurance, media, technology, and more. Through Digital Evolution, Agile Transformation, and A ...
-
Director of New Business Development
4 days ago
Levvel Remote, United States Full timeENDAVA AT A GLANCE · We are a global public technology company with over 23 years of experience working with some of the biggest global names in payments, banking, financial services, insurance, media, technology, and more. Through Digital Evolution, Agile Transformation, and A ...
-
Wikimedia Foundation Remote, United States Full timeSenior Product Manager, MediaWiki Integration Interfaces · The Wikimedia Foundation is looking for a Senior Product Manager to join our newly formed MediaWiki Product team, reporting to the Director of Product, MediaWiki and Developer Experiences. · MediaWiki is the software plat ...
-
software developer
1 day ago
DataAnnotation Myrtle Point, United StatesDataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. · We are looking for a proficient *programmer* to join our team to train our AI chatbots to code. You will wor ...
-
Marketing Specialist
3 hours ago
ServiceMaster Myrtle Point, United StatesReady to be part of a dynamic and growing company? · Merry Maids is looking for talented people to join our team Come join SMB where we promote from within. · Marketing Specialist · Merry Maids is currently looking for a Marketing Specialist to contribute to the development, desi ...
-
Lead Enterprise Applications Developer
3 weeks ago
Modsquad Coos County, United States Full timeModSquad is currently seeking an experienced Lead Enterprise Applications Developer to join us · The Lead Enterprise Applications Developer will provide guidance to a small team of developers while also acting as an individual contributor on their own projects. · ModSquad's deve ...
Solutions Engineer, Ireland based - Remote, United States - Mural
Description
Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.
ABOUT THE TEAM
Every day, the Technical Solutions team at Mural makes sure that we're not just "built for the Enterprise" - we are "built for your Enterprise." Through skilled discovery, we aim to grasp the true underlying problems our customers face and design solutions that hit the mark the first time around, always keeping security and scalability in mind. Our work is instrumental in driving mutual success for our customers and Mural. However, we don't do it alone; we're part of an amazing, diverse, and fun, extended group including Sales, Customer Success, Product, Engineering, Legal, and Security & Compliance.
YOUR MISSION
As an Ireland based Mural Solutions Engineer, you'll play a pivotal role in our team, working closely with our potential and existing customers. You will excel in performing discovery, crafting creative and best-practice solutions that deliver immediate and future business value as our customers scale with us. You'll be seen as a reliable source of knowledge, trusted by customers and colleagues alike.
WHAT YOU'LL DO
WHAT YOU'LL BRING
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
