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    • Field Service Engineer - Kansas City - Agilent

    Agilent
    Agilent Kansas City

    1 month ago

    Default job background
    Description
    Job Title: Field Service Engineer

    As a key member of our team, you will play an instrumental role in supporting laboratories by installing, maintaining, and repairing high-performance liquid chromatography (HPLC) and mass spectrometry systems. Your expertise will be crucial in troubleshooting issues, optimizing system performance, and ensuring seamless operations, thereby contributing to meaningful scientific breakthroughs.

    Location: Kansas City, MO/KS (Primary)
    Travel: 40% (Core: KS, MO, NE, IA, Southern IL; District: ND, SD, MN, NE, IA, KS, MO, AR, Southern IL)

    Key Responsibilities:
    • Install, configure, and optimize customer sites' hardware, software, and network systems.
    • Diagnose and resolve product issues to ensure high performance.
    • Perform regular maintenance and repairs to prevent downtime.
    • Provide mentorship on preventive maintenance to increase system efficiency.
    • Deliver comprehensive solutions that may include operating systems, peripherals, and software.
    • Train customers and other specialists on product usage and standard processes.
    Requirements:
    • Bachelor's or Master's degree in chemistry, biochemistry, biotechnology, or a related field.
    • 4+ years of confirmed experience in a relevant role or as an end-user.
    • Hands-on experience with HPLC and/or LCMS systems.
    • Strong troubleshooting and problem-solving skills.
    • Familiarity with Agilent solutions is a plus.
    • Clear and respectful communication skills, both verbal and written.
    • Willingness to travel and work directly with customers.
    Additional Details:
    This job has a full-time weekly schedule and includes the option to work remotely. The estimated salary range for this position is $83,736 - $126,539 per year, plus eligibility for bonus, stock, and benefits.
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