Sr. Cargo Claims Specialist - West Hartford, Connecticut, United States

Company Details · Berkley Small Business Solutions (BSB) is committed to providing small business customers with the next generation of small business solutions, including offering operational, underwriting, and marketing opportunities. We offer insurance products to Small Busine ...

Job description

Company Details

Berkley Small Business Solutions (BSB) is committed to providing small business customers with the next generation of small business solutions, including offering operational, underwriting, and marketing opportunities. We offer insurance products to Small Business Owners for transportation and other main street businesses.  We leverage underwriting expertise, data, and analytics, and automation for risk assessment, selection, pricing retention. We champion our customers, distribution always seeking a smarter way to provide a more efficient and better user experience. 

We are a proud member of W. R. Berkley Corporation, one of the largest commercial lines property casualty insurance holding companies in the United States. With the resources of a large Fortune 500 corporation and the flexibility of a small company, we exclusively work with select independent agents to bring technology solutions that help them build their business.

Responsibilities

Maintains Berkley Small Business Solutions claims standards in a Senior Cargo Claims Specialist capacity while supporting the business strategy initiatives and financial return goals through claim excellence. Extensive and diversified technical Cargo claim handling expertise will be utilized to adjust Cargo claims of assigned severity.  The role will also provide support to the Claims organization in a technical capacity and closely collaborate with internal and external stakeholders (Claims, Underwriting, Agents, and beyond).  

Additionally, the Senior Cargo Claims Specialist will consistently seek opportunities for improvement claim standards and processes and will proactively adjust to changing dynamics.

Claim Evaluation

• Manage a pending of Cargo claims with complex coverage and/or damages aspects and varying degrees of severity, including those with time-element exposure

Customer Service 

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.   
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case. 
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority. 
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options. 

Coverage 

• Analyzes and interprets policy language in conjunction with specific loss facts to reach appropriate coverage decisions. 
• Proactively communicates with internal and external stakeholders, including insureds, regarding coverage decisions.

Reserving 

• Establishes and maintains appropriate initial and subsequent loss and expense reserves throughout the life of the claim.   
• Act with urgency in collaborating with internal stakeholders regarding material changes within claim reserving. 

Evaluation and Resolution 

• May manage some litigated claims. 
• Develop resolution plan to assure effective resolution and to satisfy customer experience. 
• Evaluate and negotiate cargo claims with individuals and/or attorneys. 
• Completing Large Loss notices as required 
• Utilize diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure. 
• Managing vendors involved with claim files, i.e. Independent Adjusters, Defense Attorneys, and Coverage Counsel 

Collaboration

• Act as a technical resource by sharing knowledge and collaboration with all departments
• Inform the Underwriting Department of risk hazards discovered through the investigation of the claim. Advise supervisor immediately of all claims of a severe nature or exceeding settlement authority.
• Continuously look for ways to improve claims processes and outcomes. Share value-added recommendations
• Demonstrates the WRBC Core Competencies and Innovation Behaviors while performing the Essential Duties and Responsibilities

May perform other functions as assigned

For well‑qualified candidates with the flexibility to travel when required, remote work will be considered.

Qualifications

• Accomplished commercial P&C insurance professional (5+ years)
• Seasoned commercial Cargo claims expertise, including demonstrated ability in dealing with significant coverage matters
• Experience with handling claims under different lines of coverage under motor carrier coverage forms
• Must secure/maintain all necessary state adjuster licenses and CE credits.
• Must be able to work independently in an entrepreneurial environment.
• Excellent interpersonal and communication skills.
• Strong problem-solving and organizational skills.
• Computer proficiency, including working knowledge of Microsoft Office products.
• Previous experience in customer service role, or a related field, is preferred but not required.
• Willingness to learn and expand knowledge.
• Position will require that Claims Representative obtain independent adjuster's licenses for all states that have requirement, including but not limited to: AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, TX. Licenses must be obtained within 90 days of hire and require course work, testing, and background checks that may include fingerprinting

Education 

• Bachelor's degree or equivalent experience

Additional Company Details

The Company is an equal employment opportunity employer.

We do not accept unsolicited resumes from third party recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees including:

• Base Salary Range: $ 90k – 130k

• Benefits include Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Additional Requirements

Travel: Occasional