Hospital Liaison - Northlake, IL

Citadel At Casa Scalabrini is seeking a Hospital Liaison to join their team The Hospital Liaison serves as the primary connection between hospitals and the skilled nursing facility (SNF), ensuring smooth transitions for patients requiring post-acute care. This role involves build ...

Job description

Citadel At Casa Scalabrini is seeking a Hospital Liaison to join their team The Hospital Liaison serves as the primary connection between hospitals and the skilled nursing facility (SNF), ensuring smooth transitions for patients requiring post-acute care. This role involves building and maintaining relationships with hospital discharge planners, case managers, physicians, and other referral sources to drive admissions while ensuring that patients receive appropriate care.

Don't miss out on this incredible opportunity to join the Citadel Healthcare team and make a real difference in the lives of others. Apply today and take the first step towards a rewarding career as a Hospital Liaison with us at a Citadel Center.

Hospital Liaison Duties and Responsibilities:

• Evaluates potential admissions by reviewing medical records, communicating with hospital staff, and assessing the patient's needs.
• Ensures patients meet SNF admission criteria, coordinating with nursing and therapy teams as needed.
• Guides patients and families through the admission process, addressing concerns and setting expectations for their stay.
• Develops and maintains strong relationships with hospital case managers, discharge planners, and healthcare providers.
• Educates referral sources on the facility's services, specialties, and patient outcomes.
• May participate in hospital rounds, care conferences, and community outreach events to increase visibility.
• Acts as the bridge between hospitals, families, and SNF staff to ensure a seamless transition of care.
• Provides regular updates to hospital partners on bed availability, services, and outcomes.
• Works closely with the admissions team, nursing, therapy, and leadership to optimize occupancy rates and patient flow.
• Maintains records of referral sources, admissions, denials, and conversion rates.
• Analyzes trends to identify opportunities for growth and improvement in the referral process.
• Communicates with case managers and physicians, manages insurance precertification, provides marketing to healthcare providers, and relations management.
• All other duties, as assigned.

Hospital Liaison Skills and Abilities:

• Strong written and verbal communication skills in English.
• Ability to convey information accurately to both internal and external parties.
• Broad medical competency and understanding of insurance practices.
• Ability to relate positively, favorably, and cooperatively with others, including associates, residents, family members, and personnel of outside agencies and organizations.
• Basic-advanced computer knowledge and ability with an aptitude to learn company applications.
• Basic-advanced computer knowledge and ability with an aptitude to learn company applications.
• Proficiency in CRM software and electronic medical record (EMR) systems.
• Knowledge of Medicare, Medicaid, and insurance requirements for skilled nursing admission.
• Strong organizational skills and adaptability.
• May require occasional weekend or evening availability.
• Travel: Up to 90%.

Hospital Liaison Education and Experience:

• A Bachelor's degree in marketing, communication, healthcare administration, or related field strongly preferred.
• Minimum of two years of former healthcare sales experience strongly preferred
• Extensive healthcare sales work experience may be considered in lieu of Bachelor's degree.
• Former sales training preferred.
• Valid driver's license and ability to provide and maintain a clean Motor Vehicle Report at least annually.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Citadel Healthcare Full-Time Benefits:

• Daily Pay & Competitive Compensation
• Up to $1,500 monthly bonus based on performance
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more

Why Citadel?

At Citadel, it's personal. We're more than a workplace. We're a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you're at the bedside or behind the scenes, your work matters here because every role contributes to someone's comfort, dignity, and healing. When you join Citadel, you're not just building a career. You're becoming part of something bigger.

We've been honored as a Certified Great Place to Work for three years in a row and named one of Fortune's Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact.

Apply to join a growing team today

Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. At Citadel, we are committed to personalized, integrated care that factors in the total well-being of every guest and their family members, and that does not just meet, but exceeds, their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome- our number one goal.

Citadel Healthcare has been nominated as a Great Place to Work. Please click on the link to learn more about our facilities. We look forward to receiving your application

We don't offer care for you-we care about you.

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.