Customer Success Manager - Canton
1 week ago

Job summary
The Customer Success Manager position reports to the Director of Customer Success within the Customer Care and Operations Team. The role is focused on fostering a positive and successful experience with Boston Mutuals' clients as they progress through the customer journey.This includes analyzing client concerns and questions, escalating and facilitating issues to the appropriate teams, conducting new customer calls, and holding client update calls as needed to resolution. The Customer Success Manager ensures timely resolutions while keeping the client informed of progress.
The role requires building trusted relationships with internal clients and maintaining strong communication channels across teams within the organization.
Job description
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